- Report: #1054354
Complaint Review: Overseas Car Care - Dallas Texas
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Overseas Car Care
17899 Preston Rd, Dallas, 75024 Texas, USA
Phone:
972-818-1800
Web:
overseascarcare.com
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Overseas Car Care Fraudlent car repair, Dallas Texas
On December 14th, 2012 I was in an auto accident and immediately towed the car, a 2010 Audi A4, to a nearby repair facility, known as Overseas Car Care (OCC, http://overseascarcare.com/, 17899 Preston Rd, Dallas, TX 75252 Phone:(972) 818-1800). My insurance adjuster reviewed damage on December 17th at OCC, and estimated twelve (12) days to repair. On April 12th evening, nearly four months later, I took possession of the car from OCC. The shop claimed to have repaired everything according to the insurance requirements and standards. The final bill was over $10,000. Sadly, during the weekend, I discovered the car still had multiple problems, including check engine light, low oil light, sluggish on highway and very poor alignment.
Due to length of repair, and concern about OCC’s competence of repair, I requested Audi to independently inspect the car. The Audi service findings were shocking. In short, mandatory safety parts were missing or welded (instead of replaced). Inside the engine compartment, parts were recycled or poor quality aftermarket, other parts were cracked and/or broken, and even airbag harness sensors missing. Replacement body parts were bent or dinged and paint was unsatisfactory with overspray, scratches and paint blotches. Finally, and again this is not a complete list, the oil was missing and turbo device needing repair. Any average user would see this car had not been repaired whatsoever. Instead, it was dangerously patched in attempt to take money from unsuspecting victims and insurance.
After visiting Audi service center, I took the car immediately to a nearby body shop, Trade Secret, for an additional opinion. Trade Secret completed a full inspection and discovered the most troubling issue; the frame was damaged and still needs repair. During a standard tear down and initial inspection, Overseas Car Care should have notified insurance, who in turn, would have totaled the car instead of pursing repair. It is my belief the frame damage was either missed due to incompetence, or purposely missed in order to continue repairing the car. Either way, the shop acted in complete disregard for the consumer’s best interest and pursued for their own financial and deceitful gain. It is my impression I am not the first victim, nor will I be the last without government intervention. I have attached supporting information, including shop receipts, estimates, and video.
https://www.youtube.com/watch?v=5_pxqFbdq7I
