- Report: #125374
Complaint Review: OVERSTOCK.COM - Salt Lake City Utah
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OVERSTOCK.COM
6322 South 3000 EastSte 100 Salt Lake City, 84121 Utah, U.S.A.
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OVERSTOCK.COM RIPOFF- Never received merchandise and HORRIBLE CUSTOMER SERVICE Salt Lake City Utah
I ordered 2 memory foam pillows on Dec. 7, 2004. I contacted them when I only received one box with one pillow. I was told that it would be taken care of and refunded within 10 days/that I would be contacted. I was neither contacted or received a refund. I contacted them via Phone, Email and Online chat over 8 times. I was promised a follow up, a refund, a SOLUTION, but never received one.
Overstock.com has horrible customer service and with each representative- none could do anything about it. There was NEVER a supervisor for another hour. There was NEVER a way to refund it themselves. There was ONLY, "I can send a message to the warehouse." That is the response I repeatedly received even after I was told "you will be issued a refund." It has now been almost 4 weeks and NO RESULT.
Overstock.com=FRAUD. Buyers beware. If you ever need a solution to a problem that was simply out of your hands, Overstock.com will not make it easy on you nor will they give you any solution.
Waisau
San Jose, California
U.S.A.
Overstock.com has horrible customer service and with each representative- none could do anything about it. There was NEVER a supervisor for another hour. There was NEVER a way to refund it themselves. There was ONLY, "I can send a message to the warehouse." That is the response I repeatedly received even after I was told "you will be issued a refund." It has now been almost 4 weeks and NO RESULT.
Overstock.com=FRAUD. Buyers beware. If you ever need a solution to a problem that was simply out of your hands, Overstock.com will not make it easy on you nor will they give you any solution.
Waisau
San Jose, California
U.S.A.
