- Report: #1168492
Complaint Review: OverstockedAuto - Internet
-
Author Not Confirmed
Why?
OverstockedAuto
Internet, USA
Phone:
281 836 3229
Web:
http://stores.ebay.com/OverstockedAuto
Categories:
Business Rating:
(0)
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OverstockedAuto - Mike or Jesse Sims OverstockedAuto sold me struts for my vehicle w/ a Limited Lifetime Warranty and after a year they failed and they will not honor the warranty that was part of the purchase. Crosby Texas
BEWARE OF OVERSTOCKEDAUTO!!! I originally purchased a pair of Monroe OESpectrum front struts for my vehicle fro OverstockedAuto on Ebay and the reason I purchased from them is that they offered a Limited Lifetime Warranty on the products. In May of 2014 I started hearing clunking coming from the front end of my vehicle and thought it was the ball joints but after my mechanic diagnosed the vehicle, they said the drivers side strut was gone and the passenger side is going.
I tried contacting the seller and got no response initially and then it went to Mike ([email protected] and he decided not to help me either.
I contacted Ebay about the problem but they said because it's been more than w months they couldn't help me and sam thing with PayPal.
This is Mike's response to me:
You are so adorable and cute with your tiny threats. Are business has been increasing and we actually had one of ebays top managers visit us last week because of our huge successful business. Because of our innovation Ebay has since taken us on as consultants to change policies due to our success and suggestions. That is simply how we operate. We are scheduled to do 5 million this year with ebay alone. Please make sure to tell Tenneco that as well. I am sure they will want us to increase their product line on our stores as well.
It appears that Ebay would rather protect it's relationship with this fraudulent vendor than make things right with the people who ar being ripped off which is evident by how many negative feedback responses they have received in the past 12 months.
I sent an email to the company Tenneco that OverstockedAuto mentions as the warranty supplier on their ad but Tenneco's position is that if you buy your product from an online retailer then it is the online retailers responsibility to honor the warranty and NOT Tenneco.
Check their feedback over the past 12 months and you'll get an overvew of how they do business and if you decide to return a faulty or defective product, Good Luck!!!
4 Updates & Rebuttals
A lesson on how to make things right...
#2Author of original report
Wed, July 01, 2015
Thank you Becka Barron of Customer care with Yozos (Overstock Auto) for taking the time to read my complaint about your previous employees and act appropriately with a 'My Customer FIrst' approach.
I appreciate you giving me a store credit for the full amount that I spent with Overstock Auto and at least restoring my faith in using ebay to make my purchases for automotive parts.
Regards and if I find anything on your site that I'm interested in, I will definitely be in touch.
Monroe
OverstockAuto
Crosby,Texas,
USA
My apologies
#3UPDATE Employee
Fri, June 12, 2015
Good afternoon,
Again my sincerest apologies for the way your warranty was handled at the time. We do in fact have a warranty in place for these items and have helped multiple customers with getting these struts and shocks exchanged out for them.
The customer service person you dealt with again has been removed from the position as well as from the company completely.
At this time since it does not seem that you are needing the shocks exchanged out, I can offer a store credit for the original purchase price of the item to be applied to any items we have in stock in our eBay store.
Please again let me know if there is anything else I can assist you with. Thank you and have a most wonderful day!
Thank you!
Becka
Customer Service Manager
OVerstock Auto
OverstockAuto
Crosby,Texas,
USA
My apologies for the lack in Customer Care
#4UPDATE Employee
Fri, June 12, 2015
Good afternoon Mr. Orleans,
First off, please accept my apologies for the way that you were treated. Overstock Auto strives for customer satisfaction and the way you were trated was not the way we want our business handled. Since your issue with our company we have had personnel changes and that customer service rep is no longer with our company. As you can tell from our feedback we have improved our customer service and now have a better rating.
I would like to offer to get the shocks replaced that you were denied orginally if that is still an option. I know some time has passed but I feel like we still owe it to you to make this right. Please let me know if we can get you a replacement set of shocks for your vehicle.
Thank you and I look forward to assisting you further. You can contact us through your order with eBay so our new customer service rep can assist you with this item. Have a wonderful day!
Becka
Customer Service Manager
Overstock Auto
MOrleans
Hamilton,New York,
OverstockedAuto Warranty...
#5Author of original report
Fri, August 08, 2014
... Does NOT exist! If something goes wrong with your struts or shocks, you are screwed!
unless it happens within 90 days and then Ebay and PayPal might help you. AVOID THIS RETAILER!
