Complaint Review: Pacific Coast Re-Bath - Oxnard California

 I signed a contract on 4/25/2016 to have my masterbathroom shower stall replaced. Also a tub liner in my hallway bathroom. I was shown a "sample" of the material to be installed. It was approx 1/2 in thick. I was told by the saleman the manufactor was fabricate a seamless unit made out the measurements he sent to them. He went into the masterbathroom and asked me where I would like the 2 shelves and soap dish as they would be molded into the one piece unit my the manufactor. I asked him how they were going to get this unit into the house, because my shower stall is lareg. He assured me they had professional installers. He also took measuments of the bathtub. It took him 30 minutes to take these measurments. The contract stated work could be completed in 6-8 weeks. I told the salesman I needed the work done within that period because it was a rental and I needed to make sure it was rentable by 6/25/2016. He assured me there was nothing to worry about. He wnot take a check and insisted I use mt debit card, which I did.  I had the shower stall brought down to the studs and the shower stall was within 1/8 in square before Re-Bath started the installation.   Installation was sheduled for 6/13 and 6/14/2016. On 6/13/2016 you can imagine my surprise when the Re-Bath truck pulled up and installer #1 pulled out sheets of plastic, instead of my wonderful seamless one piece unit. But since it was my rental and I needed the shower stall finished before someone could move in I let them continue. Installer #1 started to cut up these sheets of plastic with a hand held jig-saw. The cuts were not straight and had gouges in them. When they made a mistake in the cut, they just kept right on. Installer #2 was in the bathroom with the tub liner. The drain was at the top of the liner, not in the middle, which was marked on the contract. When I questioned him about the tub liner he told me he was to install what was sent. He then started to breakup the concrete to put in a new drain. I told him to stop what he was doing, but he would not. I tried to call Re-Bath but the linhe e was busy. I got into my car and went and got a contractor friend and asked him to please come help me. When he got thehere  he spoke with installer #2 and told him he needed to fill the hole he had made with cement before he put in the tub liner. That was not done, he just kept right on working. In the meantime installer #1 was busy making his uneven irregular cuts. Went back to check on installer #2 and he was attemping to put in the tub liner but was having trouble. He did get it in but it was 1/2 inch out of square. Installer #1 started to bring the piece he had cut. Then they put the walls in they did not meet. I asked them about the gaps and they said they would fill them in with more caulking.  There was also a bubble at the bottom of the shower, you could actully push in the wall and it would spring back out at you. I never did see a level, square,ruler of anything to make sure the shower stall was square. They then but in the glass door. It had the towel bar on the right hand side and my contract stated I ordered a door with towel bar on left hand side. I called Re-Bath and spoke with Doreen. She pretty much told me I was stuck with what they installed and would pay them in full, even if what I got was not what I had ordered. The shower stall was left with the left side wall panel out of plumb by 1/2 ", the left end shower door is 3/4 " out of plumb and there are 3/8 " bumps and dips in the left side and back of the shower wall.              The next day they went to intall the tub liner and I was told them could not install the tub liner until they took off the soap dish and the bathroom cabinet was also really close and the saleman should have told me that. I told him no he could not remove the soap dish and went to see how the otherbathroom was going. While my back was turned installer #2 broke off the soap dish in the bathroom he was owrking in and had gotten the tub liner stuck. Installer #1 tried to get it unstuck when it broke. They called Re-Bath but could not speak with Doreen. After about an hour of trying to call her about the tub liner breaking they left without finishing the job. The masterbath room was not finished and the soap dish was still broken. When they left they were sure there was probably a replacement back at Re-Bath and they would be back the next day. Doreen called me a few hours later stating they could not get a new tub liner for 4 more weeks. I told her to just forget the tub liner. She told me there was a 20% cancellation fee. What, they broke the unbreakable liner. How could that be? She said if I did not want the glass door for the hallway bathroom that would be an additional 20% restocking fee. I told her I had not ordered a glass door for the hallway bathroom, only the masterbath room. She said I had ordered it and it was one of the charges on my $6,750.00 contract. I told her no I had not and refused to pay for a 20% restocking fee on something I did not order and I 20% cancellation fee on something I did not break. She told me I owed $5169 and would but a mechanics  lien on my house if I did not pay it.          I got the advise of an attorney and he strted first with Dorreen then Blair Storms. the balance went up from $5169 to $$5635.20 with no explanation as the difference. it would be very expensive to hire an attorney so I paid their demand of $5635.20 to keep them from filing a mechancs lien. I filed a complaint with Contractor Licence Board, their bond company, district attorney office.