1-800-PACK-RAT Communications
Bethesda,#2UPDATE Employee
Fri, December 17, 2010
Greetings,
I want to address your concern about being double charged first. There are charges for delivery and pickups as stated in every quote and contract. If you were legitimately double charged then please e-mail [email protected] with ATTN: Communications in the subject line and give us a few details about where the issue took place (the address) and the current status of the issue. We have a 100% Customer Satisfaction Guarantee and we will resolve the matter expediently.
Regarding your second concern that someone from our company opened your container and displaced items, that is simply not possible. Our locks are deluxe no-cut key styled provided by a third-party and have only one key which is given to the customers. Also, our warehouses are secured with monitoring protocols. We're sorry that you had a negative experience with our company. We would like to address your concerns directly. Please contact us in the manner mentioned in the above paragraph. Thank you for choosing 1-800-PACK-RAT. We look forward to making you a happy customer in the future.