Report: #1147132

Complaint Review: Paleoaholic - My Diet - Internet

0 Updates & Rebuttals

Reported By:

Crystal - Milwaukie, Oregon,

Submitted:

Updated:

Author Not Confirmed

Why?

Paleoaholic - My Diet

Internet, USA

Web:

www.mydietlogin.com

Categories:

Weightloss Programs

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Paleoaholic - My Diet My Diet LoginMyDiet LTD | Po Box 87917 | Carol Stream, Illinois 60188 United States They have not refunded my money after several attempts Internet

I decide to order this online diet for paleo. It was $7.00 a month. I guess there was a spot as your ordering that says it will charge you for one year $54. I notice it 4 days after I ordered. I felt this was deceptive and I called to get a full refund of $61 and cancel this program. Here was my response.

MAY 05, 2014 | 10:42AM CST

Suzanne Ruperto replied:

I received your call today and I have refunded your card the $54 and $7 . We already cancelled your account. Please allow 3-5 business days to reflect back in your account. If there is anything else we can do for you please let us know.

Thanks

MyDiet Team

I still have not received my refund and this was there response again.

MAY 12, 2014 | 09:18AM CST

Ella replied:

We apologize for the delay , we refunded your account however the system was not able to process it due to a system glitch. I have process your refund and I will monitor the status so this problem won’t happen again. I will personally take care of this and assure you that you will get your money back. We truly appreciate your patience and we apologize for the inconvenience this may have caused you.

Thanks,

MyDiet Team

I have multiple emails that just keep repeating themselves like it's automated response.

i asked them to provide their # but refused since my acct is canceled.