- Report: #1156938
Complaint Review: Palmer's Airport Hyundai - Mobile Alabama
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Palmer's Airport Hyundai
7680 Airport Blvd Mobile, 36608 Alabama, USA
Phone:
251-338-1524
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Palmer's Airport Hyundai Won't Honor Factory Warranty Mobile Alabama
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I purchased a 2014 Jeep Compass for my daughter from Palmer's Airport Hyundai in Mobile AL in February 2014. We have been having several issues with this vehicle. It started out not wanting to crank properly. It was then taken to Roundtree dealership in mobile where tech Ron Reed stated they could not find anything wrong with it. About 2 weeks later she took it to Brooks Motors in Jackson Al. They stated they started the jeep approximately 50 times and found no problem. We then contacted Chrysler Corps. To see if they could help. She has been speaking with Tiana about the jeep. About 3weeks ago the air conditioner stopped working properly. We were then supposed to take it back to Brooks for repair and would receive a loaner until repairs were made. When she arrived they pretended they knew nothing about her coming and treated her very rudely so she left and contacted Tiana once again. Tiana then instructed to her to take it to Chris Myers in Daphne Al. with an appt. and was supposed to receive a loaner if needed. My daughter arrived at 8:00 am and asked for Scott who did not know anything about her appt. A tech named Jody went ahead with appt. After inspecting the vehicle he told her they had to send info up to Chrysler to see what repairs could be done because this issue has been seen in other vehicles and would call her and let her know. Jody called her back the next day stating there was nothing they could do no recall has come down yet as to how to fix crank issue and ac. They say ac has to go through some kind of delay before it blows but it has not done that before till now. After Tiana talked with techs at Chris Myers my daughter asked for a buy back since they say nothing could be done. She said it would take 3 days and would call her on Wednesday June 4th with an answer but nothing. She called Friday and still had no answer. It is not safe for her to be driving this vehicle with her kids. It’s hot and she needs a dependable vehicle.
We would like a buy back including return of down payment. In the beginning all we wanted was for them to either fix it or replace it with same jeep. This is her only means of transportation. It won’t crank properly, ac doesn't work properly and the running board is very loose which they would not fix either because it’s an aftermarket product
On June 21st 2014, Received a letter from State of Alabama Attorney General's Office, the letter was from Jacob Palmer,
here's what it said: We have been made aware of the problems Mr.???? has experienced with this vehicle. This vehcile is under factory warranty with Chrysler and any issues should be covered by that warranty. Assuming the car is in the same condition as when purchased, less normal wear and tear, we would be willing to give him credit for the purchase price of the car (not including taxes we had to pay to the state) against the purchase of any vehicle we have in our inventory. Please have Mr.??????? contact us to proceed further. Before driving all that way down there, we call we get the run around he's not in or he's in a meeting. As of 7:37 tonight we still have not heard from Palmers. This is a shame and disgrace. To have to going through all of this because your word and product you won't stand by. Need HELP!!!!
1 Updates & Rebuttals
Superman36581
Sunflower,Alabama,
Palmers Made Good
#2Author of original report
Tue, June 24, 2014
Chrysler is the one that didn't want to honor factory warranty. Chrysler stated there was nothing they could do about the Jeep. Palmers took it upon themselves to Made Good. They Bought Car back and we got a new car. The Manger Jacob Palmer, was the nicest guy to deal with. He understood our view point and stated he would make it good. And he did.
