- Report: #1202603
Complaint Review: Panacea Scientific - South Portland Maine
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Author Not Confirmed
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Panacea Scientific
165 Pleasant Ave South Portland, 04106 Maine, USA
Phone:
855-412-1790
Web:
www.panaceascientific.com
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Panacea Scientific Packed by Fulfillment Services on behalf of Panacea Scientific Stay away from deceptive scam South Portland Maine
I was surfing the web when an unscolicited pop up ad appeared. The product was allegedly a supplement that could naturally lower your blood sugar. My understanding from the ad was that I would pay 4.95 and receive one bottle of the supplement. I would also be entered into a monthly automatic shipping and automatic debit of my bank card every 25 days, but if I cancelled with the company within 30 days I would not be involved in the automatic shipping or further product. I received my bottle of GC7X (the actual product is called Emulin) and was surprised to see another charge of 39.95 on my bank statement a few days later. I called the website but was told "I'm just an answering agent but I can take your name and number" but no one called back. I was given a fraudulent number to call who told me they were a Weight Loss company that was unrelated. Then I called the number inside my package in South Portland, Maine. Apparently they work for Panacea Scientific and pack and ship product. They told me I was cancelled but have still not sent a simple email so I can have it in writing. I was told "you only paid a portion" and that I could return the product but had to do so within a few days, which I could not do because I was sick. Also I would need to pay for the return shipping and for a restocking fee.
I know there are laws about refusing product when it's not what was advertised, and certainly you would have more than a few days. The company website states it accepts returns "at its discretion" which shows no respect for the laws that govern these transactions.
I notified my bank (TD Bank) who tole me contradictory statements. I was told they were mailing me a Merchant Dispute form, which I have not received yet, and various other statements. I am actually still not clear as to how much money was actually debited from my account because inititally the bank had it on a "hold" and wanted me to get the company to rescind it, which the company had no intention of doing.
I want something in writing from the comjpany, showing I cancelled and I want my bank to issue me a new debit card because I have no gurantee that this company is ethical. I don't want them to keep charging me for product automatically and I don't want them to have any bank information of mine. I want something in writing to protect me from any future problems.
At worst, this is a dangerous scam and at best, the advertising is misleading. Something is not right with this company. Avoid doing business iwth Panacea Scientific and avoid using TD Bank as they lie to you. Get a different bank that will actually help you. TD Bank thinks they are the most convenient bank around but they need to learn to care about their customers.
