- Report: #351354
Complaint Review: Parallels Plesk DRI SUPPORT - Renton, Herndon, London, Paris, München, Darmstadt, Moscow, Nationwide
-
Author Confirmed
Why?
Parallels Plesk DRI SUPPORT
13755 Sunrise Valley Drive Suite 600 Renton, Herndon, London, Paris, München, Darmstadt, Moscow,, Nationwide, U.S.A.
Phone:
703-815-5670
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Parallels, Plesk ,DRI SUPPORT ,Digital Rivier SCAM Don't Even Try Bait and Switch, Fees Paid Wait 2 Days For Service, False Advertising Renton, Herndon, London, Paris, Manchen, Darmstadt, Moscow, Lviv, Tokyo, Beijing, Switzerland Nationwide
Here a quote from their website:
"Parallels customers who have purchased phone support and Parallels partners who have access to phone support through their partnership agreement may contact the following phone numbers with their support issues:
* Local: +1 (703) 286-2196
* Toll-free: +1 (866) 248-8906
We provide phone support for questions about product functionality, prices for products and known issues covered in Parallels knowledge base. Complex issues requiring investigation of the problem and work of Parallels technical support engineers on customer's server(s) can be reported by phone support owners on the phone. Further work of Parallels technical support staff takes place offline. At customer's request updates on work progress can be received either by phone or e-mail.
NOTE: If you call the above numbers without first acquiring phone support for your product(s), you will be asked to buy phone support online or through your Parallels account manager then call the phone support hotline again."
Parallels Plesk Control Panel, Parallels Plesk Expand and Parallels Plesk Sitebuilder
Partners have phone support included in their partnership agreement. Customers can purchase Premier Support or they can choose to pay $75 per incident."
We had an emergency situation that required support. Sure enough the support rep said to purchase support and call right back.
We purchase support and then called back. A Russian speaking individual answered the phone, put it down for 10 minutes and came back with the following: "Tech said we have to wait for 2 days."
I called the good old USA number in Virginia. Their entire office is cloaked in voice mail. So I called back repeatedly into their sales department. Sure enough one of them named "Paul" (educated sounding black gentleman) picked up the phone. I explained the issue and he asked if we submitted the form. Form? Your website says nothing about a form. I explained this is an emergency data retrieval and we need assistance now. We didn't pay to wait for 2 days.
So what does this d**k head do? Puts down the phone for 10 minutes and then hangs up. He put me on hold under the premise of locating someone in support for me. I guess he didn't have the manhood hanging to actually provide service.
The website says nothing about 2 days. We paid 1399.00 for the pleasure of this bs service. It's a scam. We should have gone with cPanel. They are a much better company.
The moral of the story? Forget about Parallels desk top solutions, Plesk, Ensim or any other product this scam company offers. They won't support it. Oh wait a minute! Sure they will! A week after the issue is logged.
And we through Microsoft was bad. PARALLELS and PLESK DEFINES THE WORD SUCKS!
Stay away from Plesk and Parallels.
Tired of the plesk scam
Witchita Falls, Kansas
U.S.A.
"Parallels customers who have purchased phone support and Parallels partners who have access to phone support through their partnership agreement may contact the following phone numbers with their support issues:
* Local: +1 (703) 286-2196
* Toll-free: +1 (866) 248-8906
We provide phone support for questions about product functionality, prices for products and known issues covered in Parallels knowledge base. Complex issues requiring investigation of the problem and work of Parallels technical support engineers on customer's server(s) can be reported by phone support owners on the phone. Further work of Parallels technical support staff takes place offline. At customer's request updates on work progress can be received either by phone or e-mail.
NOTE: If you call the above numbers without first acquiring phone support for your product(s), you will be asked to buy phone support online or through your Parallels account manager then call the phone support hotline again."
Parallels Plesk Control Panel, Parallels Plesk Expand and Parallels Plesk Sitebuilder
Partners have phone support included in their partnership agreement. Customers can purchase Premier Support or they can choose to pay $75 per incident."
We had an emergency situation that required support. Sure enough the support rep said to purchase support and call right back.
We purchase support and then called back. A Russian speaking individual answered the phone, put it down for 10 minutes and came back with the following: "Tech said we have to wait for 2 days."
I called the good old USA number in Virginia. Their entire office is cloaked in voice mail. So I called back repeatedly into their sales department. Sure enough one of them named "Paul" (educated sounding black gentleman) picked up the phone. I explained the issue and he asked if we submitted the form. Form? Your website says nothing about a form. I explained this is an emergency data retrieval and we need assistance now. We didn't pay to wait for 2 days.
So what does this d**k head do? Puts down the phone for 10 minutes and then hangs up. He put me on hold under the premise of locating someone in support for me. I guess he didn't have the manhood hanging to actually provide service.
The website says nothing about 2 days. We paid 1399.00 for the pleasure of this bs service. It's a scam. We should have gone with cPanel. They are a much better company.
The moral of the story? Forget about Parallels desk top solutions, Plesk, Ensim or any other product this scam company offers. They won't support it. Oh wait a minute! Sure they will! A week after the issue is logged.
And we through Microsoft was bad. PARALLELS and PLESK DEFINES THE WORD SUCKS!
Stay away from Plesk and Parallels.
Tired of the plesk scam
Witchita Falls, Kansas
U.S.A.
