- Report: #1420233
Complaint Review: ParcelHero - London England
Reported By:
Annoyed -
trowbridge, England / Wiltshire, United Kingdom
Submitted:
Updated:
-
Author Confirmed
Why?
ParcelHero
Brentford Lock - Brentford London, TW8 8HR England, United Kingdom
Phone:
0800 005 2000
Web:
N/A
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ParcelHero parcelhero . com Took my money and failed to provide a service and did not return my money London England
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On the 20th December 2017 I booked a shipment to be delivered from the UK to Mauritius, I was informed I needed to drop the parcel off at a local "drop off point" which I duly did. My parcel was due to be collected on the 21st and an estimated arrival date in Mauritius on the 26th December 2017. I happily paid £226.51 for the service.
I keenly followed tracking and noticed I saw little movement of the parcel, I was shocked to see no movement after several days, so I visited the drop off point only to see for myself was still at the same location. I contacted ParcelHero (some call Parcel Zero) and was advised to collect the parcel as there was issues with there couriers, I did this and sent the parcel by a reputable and reliable courier (Fedex), in doing this I saved £39. So now I won’t my money back!!! ParcelHero are not replying to my requests and have blocked me from messaging them on Facebook. They think they will get away with keeping my £226.51 but they are in for a shock. My Mission in life is to expose this company as this is the second time they have RIPPED me OFF and the world needs to know about this
