Rick
Bonifay,#2Consumer Comment
Mon, May 11, 2009
I bought five items from ParetoLogic last tuesday at 11:27 pm. After downloading three items and running one of them my computer crashed. After getting my computer running again I deleted all the software I had downloaded. I emailed technical supprt and requested information on how to get a refund and explained what happened. This was Saturday at 5:07 pm. I recieved an email that same day at 2:46 am saying they would send it to the proper department and that it could take 15 days to get my refund. Today Sunday at 2:02 I recieved an email from PayPal informing me that I had recieved a full refund from ParetoLogic. If you have internet explorer I would advise caution using this solfware. After I downloaded it internet explored said it had a problem and would not let me turn my computer on or off. I also could not use restore after I got my computer back up, untill I removed thier software. But I would not say they tried to rip me off. How many times have you recieved a refund in less that 24 hours? Rick
Rick
Bonifay,#3Consumer Comment
Mon, May 11, 2009
I bought five items from ParetoLogic last tuesday at 11:27 pm. After downloading three items and running one of them my computer crashed. After getting my computer running again I deleted all the software I had downloaded. I emailed technical supprt and requested information on how to get a refund and explained what happened. This was Saturday at 5:07 pm. I recieved an email that same day at 2:46 am saying they would send it to the proper department and that it could take 15 days to get my refund. Today Sunday at 2:02 I recieved an email from PayPal informing me that I had recieved a full refund from ParetoLogic. If you have internet explorer I would advise caution using this solfware. After I downloaded it internet explored said it had a problem and would not let me turn my computer on or off. I also could not use restore after I got my computer back up, untill I removed thier software. But I would not say they tried to rip me off. How many times have you recieved a refund in less that 24 hours? Rick
Rick
Bonifay,#4Consumer Comment
Mon, May 11, 2009
I bought five items from ParetoLogic last tuesday at 11:27 pm. After downloading three items and running one of them my computer crashed. After getting my computer running again I deleted all the software I had downloaded. I emailed technical supprt and requested information on how to get a refund and explained what happened. This was Saturday at 5:07 pm. I recieved an email that same day at 2:46 am saying they would send it to the proper department and that it could take 15 days to get my refund. Today Sunday at 2:02 I recieved an email from PayPal informing me that I had recieved a full refund from ParetoLogic. If you have internet explorer I would advise caution using this solfware. After I downloaded it internet explored said it had a problem and would not let me turn my computer on or off. I also could not use restore after I got my computer back up, untill I removed thier software. But I would not say they tried to rip me off. How many times have you recieved a refund in less that 24 hours? Rick
Rick
Bonifay,#5Consumer Comment
Mon, May 11, 2009
I bought five items from ParetoLogic last tuesday at 11:27 pm. After downloading three items and running one of them my computer crashed. After getting my computer running again I deleted all the software I had downloaded. I emailed technical supprt and requested information on how to get a refund and explained what happened. This was Saturday at 5:07 pm. I recieved an email that same day at 2:46 am saying they would send it to the proper department and that it could take 15 days to get my refund. Today Sunday at 2:02 I recieved an email from PayPal informing me that I had recieved a full refund from ParetoLogic. If you have internet explorer I would advise caution using this solfware. After I downloaded it internet explored said it had a problem and would not let me turn my computer on or off. I also could not use restore after I got my computer back up, untill I removed thier software. But I would not say they tried to rip me off. How many times have you recieved a refund in less that 24 hours? Rick
Pareto Rep
Victoria,#6UPDATE Employee
Mon, April 20, 2009
Hello Mssasieprinces We sincerely regret to hear of the difficulties that you have experienced with your Paretologic purchase and we would welcome the opportunity to work with you to resolve this matter to your satisfaction. For further assistance, please send an email describing your issue in as much detail as you are comfortable, as well as including your order number, name of the Paretologic product purchased and your license key if at all possible to [email protected] Our highly skilled technical team will be delighted to assist you. We look forward to hearing from you and appreciate the opportunity to be of service to you. Kindest Regards Laura Paretologic Liaison