- Report: #612717
Complaint Review: Parts Train.com - Internet Internet
Reported By:
Beverly -
Montgomery Village, Maryland, U.S.A.
Submitted:
Updated:
-
Author Confirmed
Why?
Parts Train.com
Internet, Internet, United States of America
Phone:
1-888-251-1214
Web:
www.partstrain.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Parts Train.com Paid for 2nd day delivery of auto part, it was not even shipped! Internet
On Monday, June 7th, I purchased a lower control arm for my Ford Freestar Van to be delivered 2nd day air to my home so that I could recieve it by today, Thursday, June 10th. I paid $33.00 for the faster delivery. I contact the company because I was not sent a tracking number like I was suppose to receive and I wanted to make sure that the part was going to be at my house.
I spoke with 7 different reps and a supervisor. They all had different stories. 9:48 am I speak on live chat with Eby, he assures me that my part will be delivered today even though he can't locate a tracking number. At 10:30 am I speak to Dennis on the 800 number who tells me that the warehouse dept. will be in in 30 mins. to update the tracking information, and I will recieve my part today, he said he was sending a request to a supervisor to expedite te situation. At 2:37 I speak to Harry on live chat, he says he has limited access and can't see the status, call the 800 option #3 for shipping dept. At 2:53, I speak to Jackie on the 800 number who tells me that they don't really have a shipping dept. But I paid for my order 2nd day and it will be delivered today. At 4:50 I speak to Carl, on live chat who says he will send the concern to the shipping dept. and ends the session before I can finish. At 5:00, I speak to Patrick on live chat. He tells me the system shows that my part has not even been shipped. And tells me to call the 800 number. I call the 800 number and talk to Seth who forwards me to a supervisor name Lisette. She explains that my part was not of stock at the first 4 warehouses that they get it from but to check with her tomorrow and she will see if she has a tracking number. I ask her why is the first one to tell me this. She said that they will refund me the extra money I paid to have it shipped 2day and ship it ground and I should have by the 16th. That is not what I wanted, I need my van fixed this weekend or I am without for another week until next weekend, which is 3 weeks with out a vehicle! So I tell her cancel my order because they running some kind of scam!
Don't buy parts of this company they all lie and all I kept hearing was generic answers, so for the inconvenience and thanks for calling customer service. I hope that the credit card gets refunded soon or that will be another battle.
