Complaint Review: PATLive - tallahassee Florida

PATLive has documented a written letter that shows false accusations against self and Wells Fargo with how the chargeback I issued based on fraudulent activity was investigated and performed(It should be noted that from the initial investigation the chargeback issued was concluded in my favor). PATLive has documented that they initially won the chargeback that was issued but because of my persistence, Wells Fargo and Visa reopened the claim that was already closed in favor of PATLive and decided to reissue the funds back into my account! This is FALSE information provided by PATLive. I urge any business owner reading this post who doenst already know how a chargeback works to call their bank to have this process explained to them in case this happens to you. Any banking institution will give a temporary credit to the individual requesting a chargeback. Next step is Visa or Mastercard will perform a 45-90 investigation by contacting in this case the merchant of PATLive. PATLive has 45 days to respond with recorded phone calls, or any material showing that they as a company did perform a service. With recorded phone calls and material that PATLive is falsely claiming they have documented, Visa concluded their was no evidence received that showed PATLive performed a service, concluding this matter with fraud on their end. The case is now closed! Once a decision has been made on a claim of this matter, Visa does not go back and fourth on exchanging funds from account to account. And once a final decision is made the case is closed and not reopened(Can be confirmed by your bank). So again what has been written here is fact not my opinion. PATLive has transferred my information illegally after having the opportunity to show proof of how legitimate they are to Visa, their merchant account and my bank, to a telemarketing boiler room of collection agents who are threatening me to pay a balance due! Again not only is this going to be corrected through my attorneys but please Google their collection agency they have contracted with and see how they pull up on Google with complaint after complaint: Google:Receivable Management Services Scam. The material provided for RMS when performing a Google search show RMS operates under deceptive business practices and are not  following the Fair Act Debt Collection as noted. I will end this post with stating I am much larger than PATLive and will now pursue this matter legally as PATLive has already proven out to my bank that they are a fraudulent company. Once again I am keeping it very simple here and what has been stated is fact that can be backed up by contacting your bank and typing into Google the collection agency to show how PATLive has contracted with a scam collection agency...there is nothing PATLive or a scam collection agency can do except continue to try and threaten me with their scare tactics and misguided information of what occurred and make their situation worse with what I have documented. Again this matter will be pursued with my attorneys and backing of my bank and as I stated I am without a doubt much larger than PATLive and its unfortunate they are putting themselves in this position and refuse to resolve the matter professionally.

PATLive has documented a written letter that shows false accusations against self and Wells Fargo with how the chargeback I issued was investigated and performed. PATLive has documented that they initially won the chargeback that was issued by me but because of my persistence, Wells Fargo and Visa reopened the claim that was already closed in favor of PATLive and decided to reissue the funds back into my account! I urge any business owner reading this post who doenst already know how a chargeback works to call their bank to have this process explained to them in case this happens to you. Any banking institution will give a temporary credit to the individual requesting a chargeback. Next step is Visa or Mastercard will perform a 45-90 investigation by contacting in this case the merchant of PATLive. PATLive has 45 days to respond with recorded phone calls, or any material showing that they as a company did perform a service. With recorded phone calls and material that PATLive is falsely claiming they have documented, Visa concluded their was no evidence received that showed PATLive performed a service concluding this matter with fraud on their end. The case is now closed! Once a decision has been made on a claim of this matter, Visa does not go back and fourth on exchanging funds from account to account. And once a final decision is made the case is closed and not reopened(Can be confirmed by your bank). So again what has been written here is fact not my opinion. PATLive has transfered my information illegally after having the opportunity to show proof of how legimate they are to Visa, their merchant account and my bank, to a telemarketing boiler room of collection agents who are threating me to pay a balance due! Again not only is this going to be corrected through my attorneys but please google their collection agency they have contracted with and see how they pull up on Google with complaint after complaint: Google:Receivable Management Services Scam. The material provided for RMS when performing a Google search show RMS  operates under deceptive business practices and are not  following the Fair Act Debt Collection as noted. I will end this post with stating I am much larger than PATLive and will now pursue this matter legally as PATLive has already proven out to my bank that they are a fraudulent company. Once again I am keeping it very simple here and what has been stated is fact that can be backed up by contacting your bank and typing into Google the collection agency to show how PATLive has contracted with a scam collection agency...there is nothing PATLive or a scam collection agency can do except continue to try and threaten me with their scare tactics and misguided information of what occurred and make their situation worse with what I have documented. Again this matter will be pursued with my attorneys and backing of my bank and as I stated I am without a doubt much larger than PATLive and its unfortunate they are putting themselves in this position and refuse to resolve the matter professionally.

The information provided in this report is false. PATLive has been in business for over 20 years and has over 15,000 clients. Our collection practices are conducted in accordance with Fair Debt Collection Practices Act.  We have an A+ rating with the Better Business Bureau. There is no current investigation of PATLive under way with the Attorney General. 

We apologize that you feel mistreated in any way. PATLive strives to provide excellent customer service. We researched your account when you reported the fraud. We have recorded phone calls of a person ordering the services and
configuring the account. We then have more recorded calls where the same person called to report that the credit card was stolen and the account was set up fraudulently. It was obvious that the account was set up appropriately and the charges that were incurred for service were valid. We subsequently sent your information to collections and closed the account. 

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The information provided in this report is false. PATLive has been in business for over 20 years and has over 15,000 clients. Our collection practices are conducted in accordance with Fair Debt Collection Practices Act. We have an A+ rating with the Better Business Bureau. There is no current investigation of PATLive under way with the Attorney General. 

We apologize that you feel mistreated in any way. PATLive strives to provide excellent customer service. We researched your account when you reported the fraud. We have recorded phone calls of a person ordering the services and configuring the account. We then have more recorded calls where the same person called to report that the credit card was stolen and the account was set up fraudulently. It was obvious that the account was set up appropriately and the charges that were incurred for service were valid. We subsequently sent your information to collections and closed the account. 

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