- Report: #1476346
Complaint Review: PATRICK LAND ROVER - NAPERVILLE ILLINOIS
Reported By:
TIRED OF BEING RIPED OFF BY THE PATRICK AUTO GROUP -
NAPERVILLE, United States
Submitted:
Updated:
-
Author Confirmed
Why?
PATRICK LAND ROVER
1559 WEST OGDEN AVE NAPERVILLE, 60540 ILLINOIS, United States
Phone:
630 300-5000
Web:
PATRICKCARS.COM
Categories:
Business Rating:
(0)
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PATRICK LAND ROVER BUYER BEWARE RIP OFF ARTIST PATRCK DEALER GROUP, PATRICK JAGUAR, PATRICK LAND ROVER, PATRICK HYUANDI PATRICK BMW, PATRICK, PATRICK VOLVO AUTO REPAIR SCAMMERS, CLAIM TO HAVE FIXED LAND ROVER BUT 3 YEAR OLD TRUCK STILL HAVE SAME ISSUES NAPERVILLE ILLINOIS
Report Attachments
BUYER BEWARE PATRICK LAND ROVER JAGUAR ARE RIP OFF ARTIST THEY FRAUDENTLY REPAIRED MY 3 YEAR OLD LAND ROVER TO THE TUNE OF $4000.00 AND THE SERVICE REP, CALLED ME A F//KING AS/HOLE WHEN I TOLD HIM THAT ANOTHER LANDROVER DEALERSHIP ALLREADY DIAGNOSED THE PROBLEM THAT THEY CLAIMNED THEY FIXED.
THE SERVICE TECH ERNIE FLAT OUT CALLED ME A FKG A HOLE BECAUSE I CAUGHT HIM IN A LIE , I CALLED THEM THE DAY AFTER THE REPAIRES WERE COMPLETED TO COMPLAIN THAT THE PROBLEM PERSISTED AND THEY STILL GAVE ME THE RUN AROUND.
I HAVE GIVEN THIS DEALERSHIP THE BENIFIT OF DOUBT ON MANY OCCASION'S I ALSO HAVE A 2018 LANROVER THAT IS ALSO IN NEED OF REPAIRE AND TO THIS DATE I HAVE NOT HEARD FROM ANYONE AT THE DEALERSHIP IN REFERENCE TO BRINGING THE VEHICLE IN, THEY CLAIM THAT THEY HAVE ORDERD PARTS, HOWEVER THAT WAS OVER A MONTH AGO AND TO THIS DATE I HAVE YET TO HEAR FROM THEME.
DO NOT TRUST NOTHING THEY SAY AS I HAVE WITTNESSED SEVERALL CUSTOMER GET BLIND SIGHTED BY THE DEALERSHIPS /SERVICE DEPARTMENTS BILLING SCAM. I HAVE TRIED TO CONTACT THE CORPORATE OFFICE ONLY TO BE GIVEN THE RUN AROUND. I TOOK MY JAGUAR TO THIS DEALERSHIP IN DECEMBER OF 2017 AND MY BRAND NEW VEHICLE SAT AT THE DELERSHIP FOR 45 DAYS, AND THEY STILL DID NOT KNOW WHY THE BRAND NEW CAR NEEDED TO BE JUMP STARTED EVERY MORNING, I CALLED THE DEALERSHIP DAILY ONLY TO BE TOLD, THEY ARE WAITING ON THE MANUFACTURE TO CONTACT THEM .
SO FINALY I CONTACTED JAGUAR OF NORTH AMERICA AND THEY PURCHASED THE VEHICLE BACK. WHICH WAS A MAJOR PROBLEM BECAUSE THEY SOLD MY TRADE IN, THIS DEALERSHIP SHOULD BE SHUT DOWN, THE PEOPLE OF THE DEALERSHIP FROM THE SERVICE DEPARTMENT TO THE SALES TEAM AND THE BODY SHOP ARE ALL NOT WORTHY TO SERVICE SALE OR REPAIRE ANYONES CAR.
I HAVE NEVER FELT SO DISRESPECTED AND TAKEN ADVANTAGE OF IN MY LIFE, AND THEN TO BE LIED TO ABOUT THE REPAIRE STATUS OF YOUR VEHICLE IS A TOTAL INSULT TO ANYONE. THIUS DEALERSHIP HAS CONSTANTLY FAILED AT EVERY ASPECT OF CUSTOMER SERVICE, AND IT APPEARS THAT UPPER MANAGMENT IS PART OF THE PROBLEM NOT THE SOLUTION.
BUYERS PLEASE GET A SECOND OPINION BEFORE VISITING THIS DEALERSHIP AND WHAT EVER YOU DO DO NOT BUY A CAR FROM THE PATRICK AUTO GROUP. THEY WILL LURE YOU IN THEN LIKE A SCAMMER KICK YOU TO THE CURB WHEN YOU REVISIT THE DEALERSHIP.
CALLING ME A FKG AHOLE IS A SMALL PRICE TO PAY WHEN YOU CATCH SOMEONE IN A FLAT OUT LIE, AND THAT IS WHAT THEY ARE GOOD AT, IF YOU VALUE YOUR DOLLAR STAY AWAY FROM THESE SCAMMERS, IF YOU ARE GETTING YOUR CAR REPAIRED AT THE PATRICK AUTO GROUP. STAY AWAY THEY ARE TRAINED SCAMMERS.
I WATCHED AN ELDERLY LADY GET BLINDSIDED BY A $3500.00 REPAIRE BILL. AND WHEN SHE TOLD THE CASHIER THAT WAS NOT WHAT THE SERVICE WRITTER QUOTED HER, THE CASHIER STATED TO HER THAT SHE CAN TAKE THAT UP WITH HIM AFTER SHE PAYS THE BILL.
THE PATRCK AUTO GROUP ARE A BUNCH OF RIP OFF ARTIST WHO PREYS ON THE WEAK AND CONSUMERS WHO ARE NOT EDUCATED ON THE AUTO REPAIRE INDUSTRY .
1 Updates & Rebuttals
The Dog
United StatesGo To An Independent Shop!
#2Consumer Comment
Tue, April 02, 2019
First off, this car is a money pit. Having said that, ANYTIME you go to ANY dealer for non-warranty repairs, you set yourself up for price gouging, poor customer service and incompetent parts changers who call themselves mechanics.
Find a good independent shop and patronize them. There's NEVER any good reason to go to a dealership for non-warranty repair unless you want to be price gouged!
