- Report: #1146631
Complaint Review: Pay Anywhere - Troy Michigan
Reported By:
Jacob's Electronics -
Spring Arbor, Michigan,
Submitted:
Updated:
-
Author Not Confirmed
Why?
Pay Anywhere
250 Stephenson Hwy Troy, 48083 Michigan, USA
Phone:
866-485-8999
Web:
N/A
Categories:
Business Rating:
(0)
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Pay Anywhere, PayAnywhere.com, NA Bancard, Troy Michigan Unauthorised fees Troy Michigan
I signed my company (Jacob's Electronics) up with PayAnywher.com to process my credit card transactions. After accepting my first credit card transaction of over $1040.00 I waited for it to be sent to my checking account.
After two days the transaction has not been processed so I called their support, after many transfers on the phone I finally talked to Claudia Rowlett, she stated "I had to send them bank account statements proving I had more than the amount being processed by them or they would hold the funds for 180 days". I then asked her to issue a refund to my client and to cancel my account with them as this was unacceptable.
She finally fulfilled my request. About 6 months later I have a charge to my checking account of $54.56 that I did not authorise, I finally found who charged my account as it was not stated on my account and contacted them. Once again, after being transferred many times I talked with a rep from Pay Anywhere, he stated "it was a fee from the transaction and would not return the funds".
I told him if they would have not attempted to hold the funds I would have not issued a refund and would have paid their fee, he was very rude and stated again he would not send a refund.
This is the first part, when I signed up with Pay Anywhere they advertised no fee for the first $1000.00, they clearly did not honor this as well.
I would like my $54.56 back and to let others know what kind of business they run.
Thank you
Jacob Gray
Owner
Jacob's Electronics
1 Updates & Rebuttals
Jacob's Electronics, LLC.
Spring Arbor,Michigan,
Pay Anywhere issues refund after BBB complaint
#2Author of original report
Thu, January 22, 2015
I filed a calim with the Better Business Bureau, the next business day I received a call from Pay Anywhere.
They told me they would credit back the (fee) "as a good will gesture".
If and when I receive the money I am owed I will follow up with my claim .
If I do not receive the money owed I will file a motion with the court within my county.
They are only an hour away from my location, I would love to see them in court, I will even serve the papers myself.
We did recive a refund a week later
Just a reminder to never do business with this (company).
Good luck everyone
- Jacob from Jacob's Electronics, LLC.
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