- Report: #1009582
Complaint Review: Payless Car rental - Phoenix Arizona
Reported By:
Jdoc -
Seattle, Washington, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Payless Car rental
Phoenix Airport Phoenix, Arizona, United States of America
Phone:
Web:
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Tell us has your experience with this business or person been good?
Payless Car rental High pressure Sale with false claims Phoenix, Arizona
Booked a compact car online with Expedia. All good until I went to get to get thecar after my flight arrived in Phoenix. Agent was rude. Claimed there was a new Arizona law requiring proof of insurance ( I've never had that request nor claim before at the Phoenix airport car rental agencies). When I showed my expired insurance card agent reluctantly accepted the card. Then he put a high pressure sales to get their agency gas fill-up plan. I told him I always top off the tank before I return it. He insisted I take the agency plan. I said no. He then said, "then produce a current insurance card." I bid the agent a hearty good by and went to Enterprise where the agent said there is no such law and was given an upgrade for the same rate with no request for a current proof of insurance card.
