- Report: #1216857
Complaint Review: Payment Alliance Intl - Louisville Kentucky
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Author Confirmed
Why?
Payment Alliance Intl
6060 Dutchmans Lane Louisville, 40205 Kentucky, USA
Phone:
8663712273
Web:
www.gopai.com
Categories:
Business Rating:
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Payment Alliance Intl debited my merchant bank account five times in March 2015, claiming the I duplicated CC Charges...but they have yet to furnish me with backup, all a lie, simply stole funds from my account Louisville Kentucky
I have been using Payment Alliance Intl for many years now and never had a problem...Starting 2/27/15 they suddenly without me knowing and without any notice, Payment Alliance began debiting my Bank Account for amounts ranging from $2000 to $4000...thru 3/16...totally almost $16k....for Six debits..I only became aware of on Sat 3/14 and had to wait till Mon 3/16 to phone them to find out what the hell was going on...Their agent, Yolanda said it appeared to her that we had been paid twice for the same Submittal...found that hard to believe, checked my Batches and could not find any duplicate credits by PAI,...made numerous phone calls to Yolanda at PAI for some backup...finally by 3/16 evening I got a one page printout of various charges going back to Oct 2014 listing various amounts they said were duplicate payments...Since we process by Folio numbers, and thet did not furnish Folio numbers on the printout, its almost impossible to verify their claim...and if my customers were billed twice on the CC Statement, i would surely have heard from them...All this week I have been calling them, Finally, Steve from management called back and said Senior Management is looking into the problem...As of late today, 3/19 I have not received an answer ...only recourse left is to hire a lawyer and go after ttem
