- Report: #1185573
Complaint Review: Payment Systems/Lease Finance Group - New York New York
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Payment Systems/Lease Finance Group
P.O. BOX 7861 New York, 10116 New York, USA
Phone:
1-800-683-5433
Web:
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Payment Systems/Lease Finance Group LFG-Lease Finance Group DECEIVED AND SWINDLED MY 65 YR OLD MOTHER INTO SIGNING A CONTRACT UNDER FALSE PRETENSES. New York New York
My mother is a 65 yr old business owner and victim to Payment Systems/LFG and their gimmicks to save her money and help her better her business. Nicole Sterrett from LFG/Payment Systems visited several days in a row. My mother, step father and myself listened to her sales pitch for three days and decided we did not need her services.
Nicole Sterrett came to my mother's business in the evening and befriended my parents like she was out for their best interest, she promised to take care of them and make sure they were happy with their service otherwise they could cancel at any time. I opposed entirely and was leary of Payment Sytems promises and refused to give my approval.
One day while I was away and my step father was not in the building Nicole came in pressured and coerced my mother into signing her contract promising that she could cancel at any time, of course while she was alone. Nicole called her supervisor, Paul Winters, on a three-way call and he also promised that we could cancel this contract at any time with no penalty, not even so much as a cancelation fee! All of which was a LIE! My mother was alone with Nicole and signed under the assumption that if she was unsatisfied she could cancel at any time.
The machine arrived and we hooked it up. I tried for several days to set the machine for a tip line on a debit transaction. I spent days on the phone with customer service. The CSR stated that there was no way to put a tip line on a debit transaction because a debit is considered to be a "real time transaction". Being a "tavern" our employees depend on tips to make a living.
The machine could not do what Nicole had promised. We lost a week of credit card business which amounted in an estimated 1200.00 loss to our business. We wanted to cancel immediately. We never once used the machine and needed to set up our old system at once to keep from losing any more revenue.
We called Nicole Sterrett, Paul Winters and Paul's supervisor. They said we could not cancel and in fact we signed a non-cancellable agreement. No one would assist, we've spent several months calling and trying to cancel the contract. Nicole Sterrett apologized and said she was sorry that she misled us into signing the contract. She would do what she could and she supposedly refused to take any of the commision made off of the "sale" she made to my mother. Neither Nicole Sterrett nor Paul Winters work for Payment Systems any longer.
We are now being sued for close to 7000.00 for the credit card machine we never used and 2000.00 to Payment Systems for non payment. We never used the credit card machine or the services of Payment Systems.
