- Report: #1518945
Complaint Review: Paypal - Internet only
-
Author Not Confirmed
Why?
Paypal
Internet only, United States
Web:
Https:/paypal.com
Categories:
Business Rating:
(1)
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Paypal Paypal.com Lack of fraud protection. Refuse to cancel transaction, said I had to let out go through first, then denied me the promised refund. Internet only
Contacted by an entity posing as someone I know, requesting a PayPal fund send totalling $483 in two transactions. Payment wouldn't clear for 5 days.
Found out the entity was fraudulent and immediately notified Paypal, requesting them to stop the payment. Was told I have to let the payment go through, then file claim for a refund after the payments cleared.
After the payments cleared I filed the claims as requested and PayPal denied my claims.
I emailed support, explaining that 5 days before the payment would go through I tried to get them to cancel them because it I was a victim of fraud and was instructed by their support to wait until after the transactions cleared and file for fraud protection. Again I was denied, even though I only did as I was instructed. I also requested the original online support chat for my legal records and they refused that as well.
I even asked them why those fraudulent entities still were active in PayPal when they were isn't using the service for criminal activities and PayPal responded "we don't give preferential treatment to users regardless of activity as long as it meets community standards". Apparently fraud is within community standards for PayPal and they only care about getting their fees.
