- Report: #1015604
Complaint Review: Paypal - www.paypal.com Internet
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Author Confirmed
Why?
Paypal
www.paypal.com, Internet, United States of America
Phone:
+61 2 8223 9500
Web:
www.paypal.com
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Business Rating:
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Paypal Paypal Is Two Faced www.paypal.com, Internet
Hello forgive me for my grammar and spelling English is not my first language. I like many used to trust PayPal's buyer protection but it was only after had i realized that they do not care about the customer.
It's all about the money when i trusted them to insure me over anything that happens on eBay they let me down.
You see i bought a PS vita console at an auction and then the listing was removed by ebay ( yeah i know ) but i paid and it was too late then he was no longer a registered user and he tried sending a fake tracking number to me.
Those merits alone should be enough for PayPal to immediately rule the the case in my favor but no they didn't the seller then sent me a message saying Ha good luck getting your money from paypal i've cancelled my bank account and they will rule the case in my favor.
I was a fool to doubt those words i contacted paypal warning them beforehand and they didn't even listen.
Today they sent me an email saying the case is not in your favor because it does not comply with the buyer protection policy.
I was furious really paypal ? really ? of all the excuses you could have picked when the guy cancelled his bank account you picked this one well know you've dug you own grave it does comply when i purchased this form eBay it is covered by the buyer protection program.
What their telling me is basically oh yeah hi the guy was clearly trying to rip you off and has had the listing removed we as a company couldn't care less what proof you have the guy cancelled his bank account and we do not feel like having to pay you money from our own pockets case closed good bye.
I have taken this up with consumer affairs and hopefully they can get me my money back and possible compensation for this mess.
Has anyone else had a similar experience with paypal if so speak up it's our right and they should keep their word we should not have to put up with them.
Also on another note the seller also look at his feedback while positive only the small items are positive and real the big things like the ps vita are from the same person here's a linkhttp://myworld.ebay.com.au/yishengwei666666/&_trksid=p3984.m1439.l2754
And just because the listing was removed doesn't mean that the buyer protection insurance is void in fact it should be reinforced eBay told me to contact paypal to report the transition and paypal let me down.
It's all about the money when i trusted them to insure me over anything that happens on eBay they let me down.
You see i bought a PS vita console at an auction and then the listing was removed by ebay ( yeah i know ) but i paid and it was too late then he was no longer a registered user and he tried sending a fake tracking number to me.
Those merits alone should be enough for PayPal to immediately rule the the case in my favor but no they didn't the seller then sent me a message saying Ha good luck getting your money from paypal i've cancelled my bank account and they will rule the case in my favor.
I was a fool to doubt those words i contacted paypal warning them beforehand and they didn't even listen.
Today they sent me an email saying the case is not in your favor because it does not comply with the buyer protection policy.
I was furious really paypal ? really ? of all the excuses you could have picked when the guy cancelled his bank account you picked this one well know you've dug you own grave it does comply when i purchased this form eBay it is covered by the buyer protection program.
What their telling me is basically oh yeah hi the guy was clearly trying to rip you off and has had the listing removed we as a company couldn't care less what proof you have the guy cancelled his bank account and we do not feel like having to pay you money from our own pockets case closed good bye.
I have taken this up with consumer affairs and hopefully they can get me my money back and possible compensation for this mess.
Has anyone else had a similar experience with paypal if so speak up it's our right and they should keep their word we should not have to put up with them.
Also on another note the seller also look at his feedback while positive only the small items are positive and real the big things like the ps vita are from the same person here's a linkhttp://myworld.ebay.com.au/yishengwei666666/&_trksid=p3984.m1439.l2754
And just because the listing was removed doesn't mean that the buyer protection insurance is void in fact it should be reinforced eBay told me to contact paypal to report the transition and paypal let me down.
