- Report: #972726
Complaint Review: Payza - New York New York
-
Author Confirmed
Why?
Payza
1221 Avenue of the Americas 42nd Floor New York, 10020 New York, United States of America
Phone:
1(917) 720-1220
Web:
www.payza.com
Categories:
Business Rating:
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Payza Payza dont want to send me my money. New York, New York
On the 22nd of October i have requested a bank wire from Payza. It did not complete until the 6th of November after sending so many support ticket to find out why its taking too long. On the 6th of November when they completed my transaction i got an email from a Luis from their banking operations telling me that its been complete and that they sent the funds to my bank account and they also provided me with a trace Id. I was asked to wait another 1-3 business days for my funds to appear in my bank so i understood that and wait. 4 -5 days past and nothing. So i contacted my bank to see it they are doing the hold up. I gave my bank the "TRACE ID" they told me they cannot trace that funds and that only Payza can do that. So i contacted payza again and they keep telling me they will get on it right way and see to it that its being sent.
On the 14th of November i received an email from payza informing me that the funds were returned and because bank wire to the USA is unavailable at the moment. That is so ridiculous...wow...how can you say the funds have been sent and then return it in a week unless you have not sent it yet. The Luis guy then informed me that the best option for me now is to have it sent as a check. So i did on the 19th of November. Payza states it will be processed within 1-2 business days. Well its the 23rd of November. Still pending. No sign of my money being sent to me. The funny thing is a rep contacted me and informed me that once completed i can have the option to have it expedited to me. Luis also told me this...with a small fee. Wow another fee....bad enough they have taken away over $200 in fee's. They still want more money from me. I have been fighting and struggling to get "MY MONEY" from payza. I have tried the BBB.org and still waiting on their response. I have also contacted the local AG's office for help. If anyone knows how else i can do to get my money asap please help. The holidays are here and its been over a month since i have been trying to withdraw my money. This is terrible.
On the 14th of November i received an email from payza informing me that the funds were returned and because bank wire to the USA is unavailable at the moment. That is so ridiculous...wow...how can you say the funds have been sent and then return it in a week unless you have not sent it yet. The Luis guy then informed me that the best option for me now is to have it sent as a check. So i did on the 19th of November. Payza states it will be processed within 1-2 business days. Well its the 23rd of November. Still pending. No sign of my money being sent to me. The funny thing is a rep contacted me and informed me that once completed i can have the option to have it expedited to me. Luis also told me this...with a small fee. Wow another fee....bad enough they have taken away over $200 in fee's. They still want more money from me. I have been fighting and struggling to get "MY MONEY" from payza. I have tried the BBB.org and still waiting on their response. I have also contacted the local AG's office for help. If anyone knows how else i can do to get my money asap please help. The holidays are here and its been over a month since i have been trying to withdraw my money. This is terrible.
