- Report: #664397
Complaint Review: pc bug repair.com - Internet
Reported By:
Ralph -
Memphis, New York, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
pc bug repair.com
Internet, United States of America
Phone:
Web:
pc bug repair.com
Categories:
Business Rating:
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pc bug repair.com infected my computors, had me pay 79.95, then removed them both computors Internet
Four days ago my wifes computor, came up with this red block stateing there was a trogan horse and it was trying to send our cedit card information to a host computor, and this syatem to get it off poped up and for 79.95 they would remove it and protect me for lifetime, I tried to remove it but couldn't. so I purchased it, because I didn't want it to steal our information, as soon I paid it it was removed, it said that I would be contacted by phone within two minutes, I was not contacted, I was sent a bill that my cc was charged, but no info. how to contact then, I wanted to contact but no info to do it, two days ago my laptop was infected with the same trogan horse, same company poped up, I could not do anything on my laptop there boxes kept poping up, and kept saying that my CC. info. was beening sent to a remote host. again I had to purchase this, It took it off my laptop, it said I would be cotacted in two mins. nothing again, I recieved a bill and nothing to contact them, well I just recieved this bug again with the same place, but some how it is gone I hope. I belive this company is sending this to people just to get our money, They should be contacted a put in jail for theif. I would like a full refund from this company for both computors, and shut them done, I will bet you there are many people out there that this is happaning to, Thank You for your help. Ralph
1 Updates & Rebuttals
Rob
englewood,Ohio,
U.S.A.
CHARGEBACK
#2Consumer Suggestion
Sun, November 21, 2010
Fist off, file a chargeback for all charges made to this company.
Second, your computer can't transmit credit card info if it isn't connected to the internet. Pull your network cable or shut down your router/cable modem if you are wireless and don't know how to disable the card.
Third, NEVER EVER EVER EVER pay for a virus removal that pops up on your screen. If you don't have the technical savy to remove the virus yourself or know someone who can, take your PC to a reputible PC repair shop. You will spend more than 79.95 probably, but you can be sure it will be fixed properly.
