- Report: #432476
Complaint Review: PC Planet Systems - California
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Author Confirmed
Why?
PC Planet Systems
California, U.S.A.
Phone:
877-278-9108
Web:
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PC Planet Systems False Advertising; Bait 'n Switch; High Price for [unknowingly] USED item. California
I purchased a Motherboard from PC Planet Systems -- ASUS A8V Deluxe.
The web page for the motherboard says absolutely NOTHING about the product's condition. Lacking this information, I assumed the product to be "new." (This mobrd was a replacement for an identical board in my system, and this model made its depute in late 2004.)
I was absolutely appalled to find out that when I received the product, it was USED. It had no manual, no driver CD, no cables, had bent pins, and the on-board Ethernet was shot in which I had to use an additional Ethernet card to get my system back up.
My only salvation was that I had the same board, documentation, and drivers. But, someone else might not have been so lucky.
Beware of their advertising.
Doonebug
Keyport, New Jersey
U.S.A.
The web page for the motherboard says absolutely NOTHING about the product's condition. Lacking this information, I assumed the product to be "new." (This mobrd was a replacement for an identical board in my system, and this model made its depute in late 2004.)
I was absolutely appalled to find out that when I received the product, it was USED. It had no manual, no driver CD, no cables, had bent pins, and the on-board Ethernet was shot in which I had to use an additional Ethernet card to get my system back up.
My only salvation was that I had the same board, documentation, and drivers. But, someone else might not have been so lucky.
Beware of their advertising.
Doonebug
Keyport, New Jersey
U.S.A.
3 Updates & Rebuttals
Doonebug
Keyport,New Jersey,
U.S.A.
Seller Can't Read English
#2Author of original report
Wed, September 15, 2010
As I have stated in my original post, the pins were bent on the board and the Ethernet was not functioning. If I am capable of taking a motherboard out of my desktop computer and replacing it -- I KNOW WHAT THE TERM "OEM" MEANS. I build computers. I expected an OEM board to be new even IF the board was discontinued. Even the seller states that the OEM board was new. I'm Sorry, But It Was NOT. They lie. The seller can't even respond to my post in a timely manor. They wait 18 months before they decide to respond. Again, not a very favorable business practice. Do not deal with PC Planet.
pcplanetsystems
USAReply to Customer Complaint
#3UPDATE Employee
Tue, September 14, 2010
As states on our Website, Products page and at checkout for the consideration of our customers. These units have been discontinued for several years and no longer available in the US market. Seems as if this customer is aware that the manufacturer of this unit has not produced since 2004.
All of our units come in OEM packaging, bare product only meant for replacement with no accessories, manuals, cd, cables, drives etc.
This is clearly mentioned on the products page this customer's order is on like every product has a detail and OEM and availability.
We do not send used products they are in OEM packaging. We have many many customers who are aware of what OEM means. Apparently this customer did not and made us responsible for this. All is clearly mentioned on the website.
Doonebug
Keyport,New Jersey,
U.S.A.
PC Planet's response..
#4Author of original report
Tue, March 10, 2009
PC Planet states that the product was labeled as an OEM product in their TERMS + AGREEMENT.
