- Report: #820649
Complaint Review: PCR Educator - Rockville Maryland
Reported By:
Headmaster -
Couldbeanyone, Wyoming, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
PCR Educator
5 Choke Cherry Rd Suite 260 Rockville, MD 20850 Rockville, 20850 Maryland, United States of America
Phone:
301-947-7380
Web:
www.pcreducator.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
PCR Educator Extremely Poor Service and misrepresentation Rockville, Maryland
This company is a train wreck. They sell a high ticket SIS system for private schools. The quality of customer support is the poorest I have seen. When you call you never get a live person, and it is nearly impossible to get any kind of timely response. When you do get a response it is usually rude and inconsiderate. For a school that relies heavily on Technology, it is not a good feeling to be held hostage.
2 Updates & Rebuttals
PCR Educator
Rockville,Maryland,
United States
Response from PCR Educator
#2UPDATE Employee
Fri, July 06, 2018
PCR Educator has changed a lot since January 2012. PCR Educator changed its customer support to the concierge model of service.
Your school is assigned a PCR Account Consultant who is a single point of contact, available directly by email and phone, which includes emergency assistance available 24/7. The PCR Account Consultant coordinates efficient workflow between PCR modules, while communicating directly with your school administrators; guides your administrators through PCR implementation, support, feature requests, and integration with other software products; schedules and prioritizes project timelines and help you’re your requirements; recommends best practices, the most efficient procedures and the newest features that would benefit your school.
Your PCR Account Consultant also manages the resolution of all tech support questions by communicating directly with the PCR development and training teams to ensure that your school gets attention in resolving any issues.
Sales
United States of AmericaPCR Educator
#3UPDATE Employee
Mon, January 30, 2012
PCR Educator has never had a school in Wyoming using our software. This is a hoax.
PCR Educator
