Jaycee
Kansas City,#2Consumer Comment
Tue, October 23, 2012
These people are real crooks. I have not and will not purchase anything from them because I have seen how low down and no good they are.
I have had 2 friends and 1 relative purchase from them and all have been scammed. These people are crazy. Christina Harris pretends to be alias:(Betty Chitty, Christina Bowers, Christina Harris) with all those name she probably doesn't know who in the hell she is. Her husband John Harris has so many names:
Paul-customer service/ Sales -Mark.
Here are some of the names he gave my friend mark, Paul, Steve, Robert, Dan-(This Guys A LAUGH AND CRAZY)
They have had criminal records. One friend had to settle out of court. There business has F Rating with ther Better Business BUREAU.
They have had several people work for them that they never paid. They also have added extra charges to peoples orders that they never asked for.
They also put extra charges on cards and accounts for their own personal purchase.s
If you want to see what these crooks look like they have the Courage to actually posr their pictures on Facebook
Paul G.
Massachusetts,#3Consumer Comment
Tue, March 23, 2010
It sounds as if this rlofton person has a real axe to grind with this company. I have used them for ten years and never had any kind of problems. I ran across these "reports" when I did a search for their website to reorder. From what I can tell, it looks like whoever this is posts under different names to make them look worse.
If I had to guess I would say ex-employee or someone with a personal grudge against the owners. Too bad some people will read this and think it is real. I am a First Ammendment supporter but undisclosed people just posting this kind of stuff without independently verifying it is accurate is real scary.
rloftonbrown
USA#4Consumer Comment
Tue, March 23, 2010
These people are con artists. Not only did they take my money, they verbally abused me and cursed me. There are more issues there any taking people's money. I suggest you file a police report and a report with the BBB
Julie
Golden,#5Consumer Comment
Tue, March 23, 2010
I just filed my own report, but I sure wish I had Googled this company before I placed my order! In my case, they sat on my money for months and never shipped anything, then claimed they have a 'no cancellation' policy when I demanded my money back.
Gee, sorry, but you are legally obligated to ship something within 30 days of taking money, unless there is prior agreement. I know this because I used to work for a manufacturing company, and we had to get legal advice on this kind of thing for a product release that was delayed beyond the 30 day limit, and let customers know they could get a refund.
And that 'no cancellation' policy? Doesn't exist. Not mentioned anywhere on their website OR on their printed order form. As a matter of fact, their site doesn't even have a return policy. I have an online store, and I couldn't even get a merchant account without a full shipment, return, cancellation, and privacy policy stated on my site.
The owners of this company fabricate, lie, and steal. They stole my money, and after reading the other reports, I have canceled the card I used for my original purchase. Now, I think I will report them to the police.
rloftonbrown
USA#6REBUTTAL Individual responds
Fri, January 22, 2010
John Harris is a blantant liar. He has lost these cases. Nothing that comes out of his mouth is truth. His record speaks for itself. There are changes against him by credit card companies and is allegedly has a criminal record for fraud
PCS
Ooltewah,#7REBUTTAL Owner of company
Thu, January 21, 2010
She has not addressed any of the core issues. She made a mistake. She admitted the mistake. She feels we should pay for her mistake. We offered a reasonable solution to do a replacement at our cost but she refused. She knew the process for handling errors and who would be responsible. None of this is in dispute.
Let me say that we do make mistakes on orders. If we make a mistake, we gladly reprint the orders at no charge. We pay for our mistakes. If we had made a mistake with this customer we would have reprinted and not asked her to pay anything, as we should. However, we do not feel it is correct to ask us to pay for others mistakes.
We do currently have an F rating with the BBB. This is due in large part to the fact we refused and continue to refuse to respond to any profanity laced complaints. Our local BBB has committed to no longer allow such complaints and we have once again agreed to work with the BBB. Any time a business does not answer a complaint, it is automatically assigned an F. We will not compromise our values or subject ourselves to inappropriate language no matter what rating we are assigned.
We have not lost one single complaint in over 2 years. In fact, our rating will substantially improve once the older complaints we refused to answer fall off of the reporting period. We process hundreds of orders daily and have had 21 complaints in 3 years.
We have been around since 1991 and have thousands of customers around the country who have nothing but positive things to say about us but unfortunately their voices are not heard on these type websites. People like this customer who have whatever axe to grind, no matter how unreasonable their claims, can say whatever they want without any verification of the facts.
rloftonbrown
USA#8Consumer Comment
Thu, January 21, 2010
Christina and John are married and run this from their home. Christina also goes by Betty Chitty.
They are total scam artists who cheat people and then continue to threaten and harrass them. They also have used people's financial information to committ fraud.
This is a long pattern from these people.
Many people have been scammed and continued to be scammed by these angry people. We all should file a class action law suit against them and shut them down.
They have 21 complaints against them at the BBB
rloftonbrown
USA#9UPDATE EX-employee responds
Thu, January 21, 2010
Christina Harris and John Harris are married. This is a home based business and they are both scam artists with serious mental issues. They will harrass you and torment you and use very fowl language. They also use the alias of Betty Chitty.
They will use your account information to committ fraud on your account.
Check out their BBB rating of F.
This is a pattern with them. They have no customer service skills whatsoever and are in the business of scamming people.
We all need to get together and file a class action law suit.
decentcustomer11
Waco,#10Author of original report
Thu, January 21, 2010
PCS
Ooltewah,#11REBUTTAL Owner of company
Thu, January 21, 2010
This customer has admitted that she has made an error. However, she believes we should pay for her mistakes. We go to great expense to provide customers with proofs at no cost so as to avoid these kinds of problems. If we were to just do replacements then there would be no point to going through the process of providing proofs.
She promised us she would file a complaint and "trash our name" on the Internet should we fail to re-print her checks for free. We offered to do them at our cost, which according to our local BBB is "more than fair". We do sell the checks on the first order at cost because the vast majority of customers return and are very happy with our products. These customers have no issue with paying our regular prices once they see the quality of our products.
As to the fees, she complained about that to us as well. We printed the checks the way she entered the order online and she approved her proof. I am not sure why we should be responsible for her mistakes. Our boxes include a warning that you should review the product prior to use and check the information thouroughly. She obviously failed to do that as well.
I am not sure how we are "scam artists" when she placed the order wrong, approved the no-charge proof wrong, and we shipped the product to her that she ordered. She also agreed to our terms and conditions that state how we handle printing errors.