Skoaly
United States of America#2UPDATE EX-employee responds
Thu, June 10, 2010
Actually Penskes Customer Breakdown Service (SOS) is in Reading, Pennsylvania
:)
Stymiehugo
Keller,#3Consumer Suggestion
Fri, April 04, 2008
Look, trucks break down. That's just what they do. They are reliable machines that are abused to the point that they break down. Truck leasing/rental is a tough business. I worked for two different ones for 10 years (neither of them Penske). We all have our brand of trucks to offer. Some are the same. Some are different. In my honest opinion... A truck is a truck. Rental/Leasing companies can sell you on one thing only - Service. Sorry for your problem, but it appears you failed to get the rental company involved in this breakdown. From your report, the CHP & Tow services were called, not the rental company. Penske has a breakdown service. It is printed clearly and boldly on your rental contract. It's probably on three or four stickers on the inside and outside of the truck. Penske would have called CHP and the Tow Truck or repair provider. Then they would have gotten you on the road again. Instead you and your husband decided to handle it your way. As for the cargo, no rental/leasing company will accept any liability for cargo. If you have damages, file an insurance claim. Didnt purchase additional insurance? Gee, looks like you two struck out again with trying to handle things your way. Damages are no more likely during tow than they are on straight and level road travel. The damages are indicative of your loading skills. If you follow the simple procedures, you would have a leg to stand on here. Penske's Breakdown Service (although call-centered in India), would have made all the proper calls, repaired quickly or replaced the rental truck, plus they probably would have had the folks at the rental location swap the load for you - or at least, help.
Jackie
Mohnton,#4UPDATE Employee
Mon, December 04, 2006
No one could ever predict something like that to happen. Something like this could happen to a new truck as well as an old truck. You could inspect that truck up and down and inside and out but they don't take a transmission apart daily to check it and they certainly can not take a diffential apart to check it daily. It is very unfortunate that this situation happened to you or anyone on a very busy freeway and must have been very very scary for you and thank the big guy upstairs for not allowing anything more tragic to happen to you or any part of your family on that highway or in any sort of circumstance like this. "Empathizing immensely" I do not feel it is fair to blame a company as a whole for something no one on this earth could have prevented, even if you yourself owned the vehicle or any vehicle. Mis-haps happen all the time, it is ashame for your inconvienence, but as a whole, Penske trys their very best in EVERY department of the business to keep all the trucks running on the road safe and clean 7/24/365 days a year. Glad you and your family are safe!