- Report: #204960
Complaint Review: PeoplePC - Atlanta Georgia
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PeoplePC
Atlanta, Georgia, U.S.A.
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PeoplePC ripoff ignores cancellation requests and continues charging credit card Atlanta Georgia
I contacted PeoplePC over a year ago to cancel the account. I just found out today that not only did they fail to heed the cancellation, they have continued to charge my credit card the entire time. I wrote to them today to demand cancellation AND a refund, and the first reply was that I had to telephone them to cancel. How idiotic is that--an Internet provider that won't cancel the account over the Internet? I wrote back and told them that they set the account up online and charged me electronically so they can jolly well cancel and refund me electronically, too.
Elizabeth
Cape Charles, Virginia
U.S.A.
Elizabeth
Cape Charles, Virginia
U.S.A.
1 Updates & Rebuttals
Elizabeth
Cape Charles,Virginia,
U.S.A.
PeoplePC stonewalling on promised refund
#2Author of original report
Thu, August 17, 2006
Last week I finally received a reply confirming my cancellation of a PeoplePC account I used for only one month and then canceled--over one year ago. All this time they have continued to charge my credit card. I actually never even realized it until recently because I had been in and out of the hospital with a grave illness. Anyway, the reply last week stated that they canceled the account and would refund three months' worth of payments "as a courtesy." They went on to reiterate their moronic policy demanding that all cancellations must be done by phone. I want to address two issues in this update: 1. As of today, they still haven't refunded even that paltry three months they promised me. I am now sending them e-mail requests for an update once every day. After I finish this update, I'm filing a complaint with the Better Business Bureau. 2. I've been considering the "cancellation by phone only" policy and I wonder: Isn't the policy discriminatory? Say, for example, an individual chose PeoplePC's online signup option because there is some reason that he CANNOT do so by phone. Perhaps he is deaf, or mute, and cannot afford the modified equipment that would enable him to use a standard phone line. In this case, online account management would be his only option. It might be a bit of a reach--but don't forget we live in a society in which McDonald's can be sued--and LOSE--a multimillion dollar lawsuit after some stupid cow buys a cup of coffee from the McDonald's drive-through and holds it in her lap. Suing for discrmination due to unreasonable cancellation policies seems exceptionally democratic in such a society. That's all the news to date. If anyone has any suggestions about how I can get the creeps at PeoplePC to refund my money, I'd love to hear them. Regards, Liz
