- Report: #897080
Complaint Review: Pep Boys (Victor Sanchez) - Celebration Florida
Reported By:
John FS -
Celebration, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Pep Boys (Victor Sanchez)
70 Blake Drive Celebration, 34747 Florida, United States of America
Phone:
321-939-2581
Web:
Categories:
Business Rating:
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Pep Boys (Victor Sanchez) Formerly Firestone Service Center Incompetent And Crooked - Avoid Them. Celebration, Florida
I called them this morning and asked the price for an A/C system elaluation. I spoke with Rick, who told me there is no charge for an A/C evaluation, but I would have to leave my car for an hour or two. I am a nearby resident, and told Rick I would be right over.
I surrendered the key after telling him, "It blows cool - but not cold. I think it may only need to be charged with freon. Two hours later, he called me to tell me the system has major leaks, a crack in the condensor, the condensor fan doesn't work, etc. etc. He was going to have to have to order parts, etc. It was a pack of lies. The price for this FREE evaluation? $1,400. Also, he had evacuated all the freon from my system, so I would need to leave it to have the work done or drive a car whose A/C system now only blows HOT.
I walked back to the shop and asked for the Manager, Victor Sanchez as I felt he would like to know I was dissatisfied with this and wanted the car's A/C at least working the way it was when I dropped it off 2 hours earlier.
His response was basically, "Too bad. Goodbye and don't come back". I stopped at an auto parts store, bought some cans of freon, installed them and the system is running better than ever. Total expense? About $60. These guys are the reason our State regulates mechanics and makes them provide written estimates on all work. In my case, he disposed of all the paperwork as we were talking, basically trying to make it look as if I'd never been there. He is a very dishonest guy and I am cutting up my Pep Boys Card. I will never do business with them again.
I surrendered the key after telling him, "It blows cool - but not cold. I think it may only need to be charged with freon. Two hours later, he called me to tell me the system has major leaks, a crack in the condensor, the condensor fan doesn't work, etc. etc. He was going to have to have to order parts, etc. It was a pack of lies. The price for this FREE evaluation? $1,400. Also, he had evacuated all the freon from my system, so I would need to leave it to have the work done or drive a car whose A/C system now only blows HOT.
I walked back to the shop and asked for the Manager, Victor Sanchez as I felt he would like to know I was dissatisfied with this and wanted the car's A/C at least working the way it was when I dropped it off 2 hours earlier.
His response was basically, "Too bad. Goodbye and don't come back". I stopped at an auto parts store, bought some cans of freon, installed them and the system is running better than ever. Total expense? About $60. These guys are the reason our State regulates mechanics and makes them provide written estimates on all work. In my case, he disposed of all the paperwork as we were talking, basically trying to make it look as if I'd never been there. He is a very dishonest guy and I am cutting up my Pep Boys Card. I will never do business with them again.
4 Updates & Rebuttals
classic muscle power
USAfacts
#2Consumer Comment
Mon, June 18, 2012
I would like to state that there is a law in all states about the clean air act this is why repair shops must re-claim A/C refrigerant if there is a leak... and a shops is fined when they release any R-12 or R134A.
patti
United States of AmericaJust walked into an auto parts store?
#3Consumer Comment
Fri, June 15, 2012
http://wiki.answers.com/Q/Where_can_you_buy_freon
What store sold you this?
The Outlaw Josey Wales
Golden Meadow,United States of America
Typical response
#4Consumer Comment
Thu, June 14, 2012
Attack the OP and problem is solved
Bubba
REd Deer,Alberta,
Canada
WOW thats so cool!
#5General Comment
Wed, June 13, 2012
You just admitted to recharging an Auto AC system without determining why it was low on refrigerant and fixing it. To bad the EPA seems to not enforce the law that would cost you thousands in fines. Oh well I'll just go back to doing the job correctly.
