- Report: #1203988
Complaint Review: Pep Boys - Metairie Louisiana
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Author Not Confirmed
Why?
Pep Boys
6638 Veterans Memorial Blvd Metairie, 70003 Louisiana, USA
Phone:
504) 455-0281
Web:
www.pepboys.com
Categories:
Business Rating:
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Pep Boys Pep Boys clearly tried to rip me off Metairie Louisiana
Attempted Rip Off
I went in for a shock mount. I was told I needed an inspection if they were going to install it. While I can do this, since the temp was 35 outside I was willing to pay $100 for them to do it. They took my car and over 30 minutes after the appointment time they started so I timed them on my phone.
From then time they got into my car, drove it into the bay, shut the door, got a drink, lifted my car up, shook each tire as they spoke to another employee and shined a light at the shocks for the "inspection" never actually looking at the shocks because they were talking to another employee 5 minutes 38 seconds passed.
They then told me both rear shocks and shock mounts needed to be replaced at a cost of $510 plus tax and shop fees.
Shock mounts for my car average $19.99 and they were charging $57 each and on the web site they cost $14.99. Shocks for my car everywhere else were averaging under $40 and they were charging over $80 each and they are listed on their web site for $38.99 .
The current shocks are under a year old, I installed them with a certified mechanic friend who works on race cars (BMW's) and at the most the one with the broken shock mount may have needed to be changed but since they never actually looked at it they would have no way to know. I was also told the parts were not in stock and would be almost a week before they would come in.
I went and got the part at Auto Zone that night for the shock mount for $21.99. I went to a tire shop the next day and they charged $49 plus tax to change the shock in under 15 minutes. I am now warning everyone I know that Pep Boys is a ripoff and am hearing more than just this one store has these business pratices.
