Jomo99
Merced,#2UPDATE EX-employee responds
Sat, August 08, 2009
Sidewall trauma is NOT the sole reason that a tire can develop a bubble, and Carguy KNOWS it. Having worked at PBY as well, even though I am surely no mechanic or tire scholar, I know how these things are made. (Just watch "How Its Made" on tv!) Defects in the steel belt can also cause this. What SHOULD have been done is a "Pro-rate" on the defective tire, based upon either mileage or treadwear. The road hazard warranty has NOTHING AT ALL to do with this, despite what that location is telling you. Their system (ShopEx) has the capability to do these types of exchanges for tire warranty. "Carguy" can go get tied. This customer was NOT taken care of properly. You know it and I know it. Stop with the standard excuses.
Carguy
Philadelphia,#3UPDATE Employee
Wed, July 15, 2009
-Road Hazard Warranty is there to cover your tires against flats and dammage beyond repair. With the one time Road Hazard charge all of your flats are repaird for free at any Pep Boys and if your tire is dammaged beyond repair (such as a blow out or bubble) the tire is prorated and you will recieve a new one. So if you had purchased the warranty with only 11k miles on the tires you would only have had to pay the prorated price. A bubble in the side wall comes from a broken steel belt causing the air inside the tire to push the rubber out forming a bubble that is a weak spot in the tire which can blow out at any time. It is caused by truama to the side wall such as hitting a pot hole or curb. The rim does not always sustain dammage. The buy 3 tires get one free program works as follows.... -Pay for all 4 tires up front and recive a mail in rebate for the cost of 1 of the tires -Road Hazard Warranty must be purchased on all of the tires