Complaint Review: Pepboys - Annadale Virginia

I used to be a Sales Associate for Pep Boys (in Kenwood, Ohio). Usually, if the customer was paying with a credit card, they swiped it themselves and I wouldn't have handled the card at all. And you can't really trust the cashier to protect you. Most of them are underpaid and have to deal with so many idiots that they could care less.

@Mechanicgtr You are completely wrong. Any company that is authorized by a card issuer to accept credit/debt payments is responsible for adhering to the issuers guidelines, and for Visa, Mastercard, and Discover that means several things. 1. Ensuring that the card is signed. 2. Ensuring that to the best of your ability, the user IS the owner of the card. That means that in the case of cards with photo id included, making sure the photo matches the person using the card. Failure to adhere to these guidelines could result in the businesses suspension from accepting credit card payments.

You should speak with the corporate office. It also brings into question the nature of the transaction though. Was the "unauthorized user" a family member? Was the service done on YOUR car? How did they get your credit card? Your story doesn't sound convincing which is why they recommend that you speak to the corporate office (it's a get-you-out-of-my-hair tactic). Along with corporate office, you should also speak with the local law enforcement. If this individual is using your card, don't you want it on report?

Unfortunately it sounds like your dispute is not with pep boys but with the credit card company. There is no law requiring a picture ID be used with a credit card so most cashiers do not even look at the card. It sounds as if your credit card was stolen and used to purchase items without your authorization. If a purchase is made without your authorization then you need to dispute the charges with your bank or credit card company to get the charges reversed. Pep boys is not required to give you any money back for these transactions as it was your responsibility to keep track of the cards and report them lost or stolen. It is your responsibility to dispute unauthorized charged.

Unfortunately it sounds like your dispute is not with pep boys but with the credit card company. There is no law requiring a picture ID be used with a credit card so most cashiers do not even look at the card. It sounds as if your credit card was stolen and used to purchase items without your authorization. If a purchase is made without your authorization then you need to dispute the charges with your bank or credit card company to get the charges reversed. Pep boys is not required to give you any money back for these transactions as it was your responsibility to keep track of the cards and report them lost or stolen. It is your responsibility to dispute unauthorized charged.

Unfortunately it sounds like your dispute is not with pep boys but with the credit card company. There is no law requiring a picture ID be used with a credit card so most cashiers do not even look at the card. It sounds as if your credit card was stolen and used to purchase items without your authorization. If a purchase is made without your authorization then you need to dispute the charges with your bank or credit card company to get the charges reversed. Pep boys is not required to give you any money back for these transactions as it was your responsibility to keep track of the cards and report them lost or stolen. It is your responsibility to dispute unauthorized charged.

Unfortunately it sounds like your dispute is not with pep boys but with the credit card company. There is no law requiring a picture ID be used with a credit card so most cashiers do not even look at the card. It sounds as if your credit card was stolen and used to purchase items without your authorization. If a purchase is made without your authorization then you need to dispute the charges with your bank or credit card company to get the charges reversed. Pep boys is not required to give you any money back for these transactions as it was your responsibility to keep track of the cards and report them lost or stolen. It is your responsibility to dispute unauthorized charged.

This report seems to be lacking several important details. One important one is that it appears you know who this person is. Because you said that they went past several other places to get to this Pep Boys. If you don't know who they are how do you know they went by several other places? So how did this person get your card? Do you know who this person is? Did you contact your bank?