- Report: #426928
Complaint Review: Pepboys - LANCASTER Pennsylvania
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Pepboys
1700 FRUITVILLE PIKE LANCASTER, 17601 Pennsylvania, U.S.A.
Phone:
717-291-0450
Web:
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Pepboys I called pepboys service dept. to get an appointment to put a right rear axle&bearing in my dodge caravan.witch was making grinding noise.They told me they would check the noise themselves. LANCASTER Pennsylvania
I called pepboys service dept. to get a price on a axle & bearing for the right rear of a 2000 dodge caravan, the female i was talking to was very polite and quoted me a price of 69.00 dollars for the part and $68.10 labor to install it. I got the appoinment for the next day, later this same day i had a DR s. appointment. With my poor health he orderded me to go to the hospital for various tests, they said i needed a pace maker, so i had my daughter call pepboys,to cancel my appt. for some other time. So now that i'm back on my feet, I called pepboys got another appointment, with inspection comming up, I asked if they could inspect my van,they said they could. I took my van over to pepboys, told the service rep behind the desk to install a axle & bearing , told them that the girl i talked to on the phone quoted me the price of 69 dollars for the part, and 68.10 for labor. and to insp it. He said they would determine where the noise is comming from, so$367.91 i still have the noise. They said bring it back we will check it again, they called me to tell me the noise was comming from the right rear axle. thats what i said to begin with. So i asked him what he was going to do about it. He said, that the right front bearing was also making noise, and quoted me a price of around 200.00 more to install the rear axle&bearing. Raymond,Lancaster, Pa
Raymond
Manheim, Pennsylvania
U.S.A.
Raymond
Manheim, Pennsylvania
U.S.A.
2 Updates & Rebuttals
Mechanicgtr
Mechanicsburg,Pennsylvania,
U.S.A.
In all fairness...
#2UPDATE EX-employee responds
Wed, April 15, 2009
Your 2000 Caravan probably has alot of noises (nothing personal, they just aren't terribly sturdy). The only thing a mechanic can do is find the noise makers and point them out. If he found something obvious then common sense would dictate to replace that issue and move on. Please keep in mind that he does not drive the car every day, so he'll hear more noises than you do. He can only go for the obvious then go from there. On the other hand, if you ask them to replace a part, they are going to replace that part irregardless of what the car is doing.
Anonymous
Downers Grove,Illinois,
U.S.A.
To be fair....
#3Consumer Suggestion
Sun, February 22, 2009
I used to work in auto repair. The VAST majority of people who would call and say "my car needs _____, how much?" were wrong. No matter what THEY had decided their car needed, it usually needed something else. Maybe something more, maybe something less, maybe something entirely different. (One lady thought she needed new rear struts and the noise was a bowling ball rolling around in her trunk.) I can't really think (unless it's AWD) what you would replace on a Caravan if someone told me they needed their "right rear axle replaced." Probably either a hub-bearing assembly or some bearings, the brake drum and the little axle it all rides on. (I've been out of the biz for a while, so I don't know what a 2000 Caravan is like back there.) If someone had called me and said that I'd probably think they were ignorant and needed the right front drive shaft replaced. (Note - ignorant isn't stupid; ignorant just means you don't know stuff.)
