Joe
Williamstown,#2UPDATE Employee
Sat, November 25, 2006
Businesses reserve the right to refuse service to ANYONE, ANYTIME, WITHOUT REASON OR CAUSE!!! The same way you don't have to go back to Pep Boys, they don't have to work on your vehicle. It is because of safety issues only certain places will inspect hybrid vehicles, what is the problem with that. At your job you don't have rules which you have to follow? At Pep Boys, they have them too. By the way, you weren't "turned away because of the model of the car"...you were turned away because it was a hybrid vehicle! I guess you work for a place that has no company policies? Total chaos!
Bob
Rochester,#3Consumer Suggestion
Thu, May 04, 2006
This policy is not isolated to Pep Boys as you are targeting. This is a policy of most aftermarket repair facilities. I work for the competition. This is not done because they are targeting your vehicle. This is a very serious safety concern and the aftermarket shops are not yet equipped to handle hybrid electrical systems. It takes 60 volts to kill a person, the HV system on a hybrid is 300 volts! What happens when an inspector, whom is unfamiliar with the HV system on your hybrid sets a lift to raise your car for the inspection accidently places a lift arm to close to the "orange cables" running directly underneath the vehicle sends a 300 Volt discharge through the lift arm into the lift control and kills the technician? Who would be "inconvienanced" then? An excerpt taken directly from a professional tech bulletin regarding hybrid battery systems. WARNING: On hybrid electric vehicles such as the Toyota Prius, Lexus RX400H, Honda Insight, Ford Escape hybrid, etc., the hybrid battery pack in the back of the vehicle is a HIGH VOLTAGE (300+ volts!) battery. Three hundred plus volts is enough to shock you or kill you, so NEVER work on the hybrid electrical system on one of these vehicles without first disabling or disconnecting the high voltage battery per the vehicle manufacturer's instructions. This must be done with insulated tools and gloves. The high voltage wiring is usually color-coded ORANGE. Details about safety concerns when working on Hybrids has been slow to trickle out of dealerships. The hybrid manufacturers would prefer that the delaerships do all servicing of their vehicles including NYS Inspections. Lastly and perhaps you were unaware, If your battery died and required a jumpstart, your OBDII system flags would have been set to "not ready" and would have failed the Emissions portion of the NYVIP (NYSI), you would have been issued a rejection form and still had to pay for the $21.00 inspection. It sounds like the service manager did you a favor.
Bob
Rochester,#4Consumer Suggestion
Thu, May 04, 2006
This policy is not isolated to Pep Boys as you are targeting. This is a policy of most aftermarket repair facilities. I work for the competition. This is not done because they are targeting your vehicle. This is a very serious safety concern and the aftermarket shops are not yet equipped to handle hybrid electrical systems. It takes 60 volts to kill a person, the HV system on a hybrid is 300 volts! What happens when an inspector, whom is unfamiliar with the HV system on your hybrid sets a lift to raise your car for the inspection accidently places a lift arm to close to the "orange cables" running directly underneath the vehicle sends a 300 Volt discharge through the lift arm into the lift control and kills the technician? Who would be "inconvienanced" then? An excerpt taken directly from a professional tech bulletin regarding hybrid battery systems. WARNING: On hybrid electric vehicles such as the Toyota Prius, Lexus RX400H, Honda Insight, Ford Escape hybrid, etc., the hybrid battery pack in the back of the vehicle is a HIGH VOLTAGE (300+ volts!) battery. Three hundred plus volts is enough to shock you or kill you, so NEVER work on the hybrid electrical system on one of these vehicles without first disabling or disconnecting the high voltage battery per the vehicle manufacturer's instructions. This must be done with insulated tools and gloves. The high voltage wiring is usually color-coded ORANGE. Details about safety concerns when working on Hybrids has been slow to trickle out of dealerships. The hybrid manufacturers would prefer that the delaerships do all servicing of their vehicles including NYS Inspections. Lastly and perhaps you were unaware, If your battery died and required a jumpstart, your OBDII system flags would have been set to "not ready" and would have failed the Emissions portion of the NYVIP (NYSI), you would have been issued a rejection form and still had to pay for the $21.00 inspection. It sounds like the service manager did you a favor.
Bob
Rochester,#5Consumer Suggestion
Thu, May 04, 2006
This policy is not isolated to Pep Boys as you are targeting. This is a policy of most aftermarket repair facilities. I work for the competition. This is not done because they are targeting your vehicle. This is a very serious safety concern and the aftermarket shops are not yet equipped to handle hybrid electrical systems. It takes 60 volts to kill a person, the HV system on a hybrid is 300 volts! What happens when an inspector, whom is unfamiliar with the HV system on your hybrid sets a lift to raise your car for the inspection accidently places a lift arm to close to the "orange cables" running directly underneath the vehicle sends a 300 Volt discharge through the lift arm into the lift control and kills the technician? Who would be "inconvienanced" then? An excerpt taken directly from a professional tech bulletin regarding hybrid battery systems. WARNING: On hybrid electric vehicles such as the Toyota Prius, Lexus RX400H, Honda Insight, Ford Escape hybrid, etc., the hybrid battery pack in the back of the vehicle is a HIGH VOLTAGE (300+ volts!) battery. Three hundred plus volts is enough to shock you or kill you, so NEVER work on the hybrid electrical system on one of these vehicles without first disabling or disconnecting the high voltage battery per the vehicle manufacturer's instructions. This must be done with insulated tools and gloves. The high voltage wiring is usually color-coded ORANGE. Details about safety concerns when working on Hybrids has been slow to trickle out of dealerships. The hybrid manufacturers would prefer that the delaerships do all servicing of their vehicles including NYS Inspections. Lastly and perhaps you were unaware, If your battery died and required a jumpstart, your OBDII system flags would have been set to "not ready" and would have failed the Emissions portion of the NYVIP (NYSI), you would have been issued a rejection form and still had to pay for the $21.00 inspection. It sounds like the service manager did you a favor.