Complaint Review: Perennial Care -

I was looking for insurance and was scammed as the product is not any form of insurance plan. I was fortunate to become was after about 4 months of them debiting my account for what I thought was insurance premiums. I became sick in December 2017 and wanted to go to the doctor. I had never needed to use the insurance card until that time. Be mindful when I was sold the insurance, the confirmed my doctors were in network and would have co pay of $50 each visit. I contacted my doctors office just to be told they had never heard of such and did not take it.. I could not go to the doctor and pretty much had to home remedy my self back to health. I reached out to them an asked them to refund me my months of August-dedember 2017 and to cancel this product and never debit my account again. They told me they would not give me anything and I should have cancelled before now. I told them prior to now, had no clue I was funding a SCAM company. I demanded all of my money returned but to no avail. Said they would refund the December payment that they had just drafted. That was on on 12/29 and still no refund from them.

I contacted my bank and advised them of what had happened and I filed a claim and they credited me back for aug-October . They could not refund the November payment because it was outside the 60 day parameters in which the first transaction took place. I reached back out to perennial care to seek that refund for the $154.30 for the November payment. They were very rude and unapologetic about their actions and still unwilling to help. The December payment that they said they were returning, did not get from them but had to file another claim with my bank to have it recovered. I got that back on 1/4. When I contacted them on 1/9 to inquire again about November, they told me the December payment was refunded on 1/8 at 9:55 am. I became hopeful at that time because if they had made the refund like they said they did on 1/8, although December was provisionally credited by my bank, that refund amount would have actually satisfied the November refund I am due and requested and would have been made somewhatfinancially whole from their deceptive sales practice. What kind of company scams people who are only wanting to receive medical care and obtain legitimate medical insurance that can be used.Definitely not fully whole because these pariahs still have my checking info although they claim to cancelled on their end. I have left voicemails for a manager to return my call but to no avail.

At this point I am being placed on hold or just disconnected when I attempt to ask a question. I reached out to my bank again this morning for assistance for the November payment their hands were tied on there in however we try to contact the office via a third-party with my bank Chase on the line but they were not open and we are supposed to call back after nine this morning with my bank and myself on to see if they will refund my money since they have not honored anything to any customers from what I can tell. The bank also suggested I file a police report and try to get all of my eggs in a basket in effort to recover my funds from them. If perennial care reads this and they should as their our countless customers all dealing with the same issue and they need to resolve and make people whole again. Contact me Perennial Care management staff or anyone at the company who has compassion and decency and possess the ability to do the right thing. Refund my November payment. My bank, your other dissatisfied customers and the BBB all know you all are a Massive Rip off mega arena. Do the right thing. Stop robbing people and misleading them as if they actually have health insurance and not a card that can only be used a a book mark or back scratcher. Contact me now Perennial care. I have been calling you all at 18886335085 just to be treated deplorably, hung up on, spoken to like a dog and lied to.