Complaint Review: Performance Auto Parts - Bolingbrook Illinois

Motor blew on my 2006 Saturn Ion (refered to as car)

     I got on the internet to get me a new motor for car.  I began looking on internet and got many calls from all over but, callers sounded like same garage.  At 1:15PM I had a talk with a Jerry Nobel (202-%%8-0126). CALL:Sat 1:19pm 16 mins and 12 sec.  All calls are recorded on his end.  Transcripts are there, I have length of each transcript.  He informed me with VIN he had a motor for me. 

I began with "how much?"  Jerry replied, "$900."  I told him it was to high and I could get a motor for $700.  He said wait.  I have a motor that is ready to go now but it is $750, but assured me it only has 42,000 miles.  Next I asked about shipping.  My second question and he said it was included to a business address.  I told him I had no address to give him. By the time we (did) work it out I would take it off with a cherry picker.  I also asked him to include the motor mileage of 42,000. 

It was 55k  64k and 72k but not the one he said and I noted it to him. This stayed but,he finally relented I DID Not have to have a business address and shipping was free.  He tried to add anotheer $50 for a disposal and said he would pay it out off agreed price. There were 3 missed calls from him on my end before I called with a question. The ageement said he could add onto my Visa card for shipping costs and any additional, so I called Jerry.  CALL: Sat 1:51pm for :38 secs.  On this call J---y told me "we have agreed to it, it is alright, you can sign now, it is safe."  I did sign and sent back on e mail a signed copy.

     I waited till Tuesday 9/28/2021 and had no tracking or calls so I called Performance Auto Part.  I talked with someone at CALL: Tue 08:44am for 18:34 secs.  I asked where tracking was and was told motor was still in car, so probable 14 days from now.   I got louder and told him it was supposed to be sitting out and ready to ship per sales.  He argued and told me he could not help me. I told him of talk with Jerry and was told that isn't my problem,  We argued some more and I told him I was going to cancel payment.  He told me it was a 375 dollasr restock charge for a motor still in a car. 

I told him it would be on my bank end not his.  He finally told me that I would have a motor by this weekend.  I did tell him I have been lied to so many times I did not believe him.  I told him I needed tracking today or I would cancel (and already said how.) 

     Still no track as of CALL: Tue 4:03p 6 min 45 secs and got a different CS rep.  He told me about 14 days.  I started with what I was told earlier. He could not help me he said ande kept saying "don't worry, it is alright.  We will fix it."

     CALLed tue 4:47pm 2 min 54 sec. Called Jerry and wanted to know why he promised me all this they did Not do.  He said I called his boss and got him in trouble so now I had to pay additional $300 for shipping.  We had more words then I hung up.  I got a call back right away CALL: tue4:50p 3mins 57 secs.  The call was from Don Broscoe (Jerry's boss.)  He wanted to know the problem and we Did work all previous calls out 100%.  Don informed me I would receive my car motor in 8 to 10 days.  I really thanked him and told him I wish I had talked to him first. Then at 7:15pm I got an e-mail as per company policy I had cancelled the order and would pay a $375 stocking fee.  I e-mailed back on Tuesday night and told him I did Not cancel this order, also got a receipt for half money but no money.

     I am retired with fixed income and took money out of bank in good faith and lost part of my savings and have not enough money to get another car motor