- Report: #382881
Complaint Review: Performance Health USA LLC - Orem Utah
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Author Confirmed
Why?
Performance Health USA LLC
pureacaiberries.com Orem, 84097 Utah, U.S.A.
Phone:
888-289-8740
Web:
N/A
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Performance Health USA, LLC I can't believe it. What a sham. I ordered a month's supply,received 10 pills,and was charged $79.76 Orem Utah
I ordered a trial bottle only, of acai berries which was supposed to contain a month's supply and it had 10 capsules. I woke to discover my account was debited in the amount of $79.76, while checking it on-line this morning.
I called the bank and tried to stop payment-not successful. I called the phone number from the company which was listed on my bank statement, and what a shock-it was not a working #.
So I went on their website and clicked on "cancel my order", and supposedly cancelled my "home delivery order" that I did not order.
Another surprise when I checked my mail box-a large bottle of acai berries!! Once again, something I did not order.
Help!!!
Nancy
Melbourne, Florida
U.S.A.
I called the bank and tried to stop payment-not successful. I called the phone number from the company which was listed on my bank statement, and what a shock-it was not a working #.
So I went on their website and clicked on "cancel my order", and supposedly cancelled my "home delivery order" that I did not order.
Another surprise when I checked my mail box-a large bottle of acai berries!! Once again, something I did not order.
Help!!!
Nancy
Melbourne, Florida
U.S.A.
2 Updates & Rebuttals
Customer Support
Orem,Utah,
U.S.A.
Support
#2UPDATE Employee
Tue, October 28, 2008
We appreciate forums such as Complaints Board that allow for customers of all products to vent or state their beliefs concerning a given product. We look at it as a great opportunity for us to share our vision and see it only as a positive. We understand your issue and acknowledge there have been others who have shared your same frustration. We recognize we are not perfect, but we are always seeking perfection. We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle (www.gohelpnow.com) and simply cancel the product. This usually takes less than 5 minutes. We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (www.gohelpnow.com), available 24/7/365 a week, for more information.
Nancy
Melbourne,Florida,
U.S.A.
I am waiting....
#3Author of original report
Fri, October 24, 2008
As to my dilemma with Performance Health USA, LLC. I've gone onto their website and requested my account be credited for the amount they wrongfully withdrew, $79.76. It's auto-response baloney. They gave me their website: www.gohelpnow.com I have not heard from them and my account is still minus the $79.76
