- Report: #1259200
Complaint Review: Performance Nissan - Pompano Beach Florida
-
Author Not Confirmed
Why?
Performance Nissan
1345 S Federal Highway Pompano Beach, 33062 Florida, USA
Web:
http://www.performance-nissan.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Performance Nissan STAY AWAY – SNEAKY SLIMY SALES TACTICS Pompano Beach Florida
I was talking to a few different dealers looking for a specific used car. Performance Nissan was one of those dealers. I live in SW Florida and was just under a 2.5 hour drive away from this dealer. I inquired on the dealer’s website and was discussing terms with Jose W. Robles whom was some sort of internet sales consultant. I was specifically told that the car out the door (including taxes, dealer fees, etc.) was the price I was looking for and the only item I would be responsible for is for tag only. I purposely waited to buy on the last day of the month because I noticed many of the different dealers I was working with was willing to negotiate to close out the month strong.
After extensive back and forth with all the dealers, I picked Performance Nissan because of the price I was promised. I let Jose W. Robles know that I was far away and I would be driving across state to purchase the car. Not only did I have an email from him but I also sent him a text message making surethat the price was what he stated it was and that there would be no surprises when I got there. He assured me that price was correct. I was very excited and drove there in confidence that I would be coming home with a new car. When I got there, I was handed off to a floor salesman and test drove the car. I thought the car was perfect and wanted to move forward. Once I gave them the green light, I was forced to wait close to 3 HOURS to sit down with the closing department.
At that point, I knew we were only a couple of minutes away from my exciting ride home with my new car. To my suprise, when the closing department gave me the paperwork the price was $1800 more then what I promised. After being explained there must have been some sort of mistake I was told that the General Manger (GM) cannot let the car go for that price and there was nothing they could do. I was furious at this point and demanded I speak to the GM in person. After 20 minutes of waiting for the GM, I was offended on not only how he handled the situation but more offended by his offer for a free tank of gas for my troubles. This type of sales tactics are unacceptable and should have some sort of recourse. I myself am a sales person and my word is the nature of my business. Employees need to be accountable and the dealer should have not let me walk out the door as angry as I was. I would not recommend anyone to buy a car from PERFORMANCE NISSAN or getting quotes from Jose W. Robles. I will be posting this complain everywhere I can!
