- Report: #714101
Complaint Review: Personal Touch Dentistry - Winston-Salem North Carolina
Reported By:
TotallyUnsatified -
Winston-Salem, North Carolina, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Personal Touch Dentistry
4622 Country Club Road Suite 240 Winston-Salem, 27104 North Carolina, United States of America
Phone:
Web:
www.personaltouchdentistry.com
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Business Rating:
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Tell us has your experience with this business or person been good?
Personal Touch Dentistry Dr. Ronald Logan AWFUL SERVICE!!!! Winston-Salem, North Carolina
I was treated terribly when it came to the billing process. The receptionist made a mistake after mistake... Looking back, I should have never gone back after the first time, and now I have to pay 600 dollars for something that would have been covered by my insurance after 30 days, AND they already owed me money from the last procedure! There were several billing issues that never got resolved. I'm absolutely positive that I would have gotten better service anywhere else. That old lady doing the insurance billing and receptioning is flying through that job by the seat of her pants, and from what I can tell, he's ok with that! Not to mention he never completed the job and still sent me a huge BILL! Their poor business practice definitely cost them my business. SAVE YOURSELF AND YOUR MONEY!
1 Updates & Rebuttals
factchecker62
Winston-Salem,North Carolina,
We Care About Good Service
#2REBUTTAL Owner of company
Tue, November 04, 2014
Our dental practice works diligently to provide excellent service in all phases of the patient experience. From time to time, there is difficulty in interpreting the sometimes arbitrary rules that insurance companies impose on the dispensation of benefits and rely on fine print in contracts that the doctor never sees. for the most part, the patients understand even less. Some information about coverage isn't learned until the actual claim is filed and it is almost always in the favor of the insurance company. With all of the various companies, policies and groups within a given company, it is virtually impossible to avoid conflicts. In most cases there is not a problem with the treatment itself, but who is responsible for the "bill". The other complicating factor is that this patient waited until their dental problem was urgent and wasn't accustomed to the filing of claims for their own insurance company and of course blames the doctor when expectations that "insurance covers it" are not met. When patients delay or defer dental treatment until it hurts or a front tooth needs to be removed, they create this situation and there isn't time to get written authorizations from the insurance company.
We understand the frustration but try to work it out to minimize the out of pocket expense to the patient. When it comes down to brass tacks, the insurance company only cares about "the contract" and minimizing what benefits they pay with your premium dollar, the less they pay out, the more they keep, they are difficult to contact and that is on purpose. The doctor is obligated to recommend and perform treatment that is in the best interest of the patient. We cannot let a large insurance corporation dictate what is the best interest for our patients. Sometimes we make mistakes and sometimes patients need to accept more responsibility for the actions that led them to the health problems that they wish someone else should pay for.
