- Report: #138693
Complaint Review: Pet City Southglenn Mall - Centennial Colorado
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Pet City Southglenn Mall
6911 South University Blvd Centennial, 80122 Colorado, U.S.A.
Phone:
303-798-4716
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Pet City Southglenn Mall ripoff! dishonest owner with faulty warranty Centennial Colorado
Purchased a teacup Chihuahua puppy possibly 9 weeks old on March 3rd and the puppy died on March 7th. We took the puppy to the vet on March 6th because we found it in the morning almost dead. We spent over $400 trying to revive the puppy which the vet did save the puppy.
We were told by the vet that she did not have any clue as to why the puppy got sick in the first place. We were instructed to try to feed the puppy every two-four hours and to give the puppy either "Enervite" or "Karo" syrup so the puppy does not get hypoglycemic.
I gave the puppy Karo syrup every hour just to be safe and offered food and water every two hours which was rejected. With all my efforts the puppy still died the next day. The vet that took care of him the day prior told us and we have it in writing that she does not believe that the puppy died of hypoglycemia.
The pet store owner was fighting us tell us that it did so that he does not have to give us a credit. He finally gave in after contacting the BBB and Tom Martino's office. He then told me that he would contact me when he got more teacup Chihuahua's in, that was over two weeks ago.
Today we called him pretending to be interested in purchasing a Chihuahua and asked him if had any and he did. We then called back and told him who we were and asked why he did not call us. He rudely told us that he had just gotten the puppy in today we again asked why he did not call us being that it the store opens at 10:00am and it was now 1:00pm he hung up on us.
Do not purchase a dog of any kind from this store, Tom Martino's office told me that they have numerous complaints against this pet store and this owner. If anyone has ever had to go through this same situation please let me know as any info could help my case against him.
Aimee
Arvada, Colorado
U.S.A.
We were told by the vet that she did not have any clue as to why the puppy got sick in the first place. We were instructed to try to feed the puppy every two-four hours and to give the puppy either "Enervite" or "Karo" syrup so the puppy does not get hypoglycemic.
I gave the puppy Karo syrup every hour just to be safe and offered food and water every two hours which was rejected. With all my efforts the puppy still died the next day. The vet that took care of him the day prior told us and we have it in writing that she does not believe that the puppy died of hypoglycemia.
The pet store owner was fighting us tell us that it did so that he does not have to give us a credit. He finally gave in after contacting the BBB and Tom Martino's office. He then told me that he would contact me when he got more teacup Chihuahua's in, that was over two weeks ago.
Today we called him pretending to be interested in purchasing a Chihuahua and asked him if had any and he did. We then called back and told him who we were and asked why he did not call us. He rudely told us that he had just gotten the puppy in today we again asked why he did not call us being that it the store opens at 10:00am and it was now 1:00pm he hung up on us.
Do not purchase a dog of any kind from this store, Tom Martino's office told me that they have numerous complaints against this pet store and this owner. If anyone has ever had to go through this same situation please let me know as any info could help my case against him.
Aimee
Arvada, Colorado
U.S.A.
2 Updates & Rebuttals
Me
Las Vegas,Nevada,
U.S.A.
A very important note if you plan on holding someone else responsible for the death of your pet
#2Consumer Comment
Wed, January 14, 2009
Here's a tip for anyone whom might run into this problem. It really does sound like hypoglycemia, and the treatments and wording make it sound MORE like hypoglycemia to be honest. No one will likely cover it unless you show it is the result of another problem like a liver shunt, as alot of the time it boils down to care. I have also seen this time and time again with hypoglycemic cases. Just because the poster made a point to say her vet says he doesn't THINK it was hypoglycemia, doesn't mean it wasn't, doesn't even mean he said it. So, know EXACTLY what special care a very small puppy needs, such as the supplements which would be given, morning, bed time, after play time, and before anything we KNOW is going to stress our puppy out to name a few.Karo syrup is more of an emergency type thing in my book, the supplements actually have vitimins and stuff. Eating is essential to keeping the blood sugar up as well. And, most of all, VERY IMPORTANT, PAY ATTENTION. If you intend to hold another responsible for the death of your pet, GET A NECROPSY. If the pet dies at home, you must still get it to the vet immediately to have this done. Basically, you must prove cause of death, you must PROVE they are responsible. Guesses from the vet will most likely not be good enough. Your word will not be good enough. Vague results will most likely not be good enough. Have the necropsy done, and any testing beyond that will prove a DEFINITIVE cause of death, if you intend to have another party be held responsible. And make sure you present them with the paperwork and all vet records leading up to the necropsy, and those of the necropsy result. In other words, a complete medical history.
Cookie
Aurora,Colorado,
U.S.A.
Pet City Southglenn Mall
#3Consumer Comment
Wed, January 14, 2009
This store wsd closed in Jan 2006. The Mall was torn down and rebuilt. The owner of that store did not chose to reopen it. There can be no results from this issue.
