- Report: #831841
Complaint Review: Pet Rider - Fairfield New Jersey
Reported By:
Antionette -
Trussville, Alabama, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Pet Rider
79 Two Bridges Road Fairfield, 07004 New Jersey, United States of America
Phone:
1-800-777-4034
Web:
https://petrider.com
Categories:
Business Rating:
(0)
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Pet Rider https: petrider.com Pet Rider Charged after I closed the page without finishing transaction Fairfield, New Jersey
Report Attachments
I went to the web page https://www.petrider.com and started the order process. First you have to indicate "How many sets would you like today?" then "Please enter your credit card information below". It takes you to various pages where you can choose to upgrade to the "Deluxe Pet Rider" etc.
But I decided against ordering, and closed the page without finalizing the order. Within a few minutes, I received an e-mail from [email protected] - Thank you for your order! - Order Total: $66.94
I immediately phoned Telebrands Customer Care - 1-800-777-4034 telling
them what happened. They told me to phone after 24 hours of placing the order
because they cannot help me. I was charged $66.94 the very next business day.
When phoning again they were willing to refund me $59.95, still charging me for shipping & handling. After raising my voice, threating to report them etc. they promised to refund me in full and I can keep the product. This remains to be seen.
I order quite often online but never did I experience this. How many people are getting caught, keeps quiet and just pay-up? This company should be dealt with.
1 Updates & Rebuttals
Grobant
Trussville,Alabama,
United States of America
Refunded,however...
#2Author of original report
Fri, March 02, 2012
I received the upgraded pet rider products with a free gift of $20 (which I basically paid for). I also was refunded the full amount of $66.94 on Feb 10, 2012. However, their order process on the website still did not change...
