Complaint Review: Petco - Wallingford, All Locations In The Usa Connecticut

SINCE THE ORIGINAL REPORT, THE DOG HAS BEEN GROMMED SEVERAL TIMES BY A REAL PROFESSIONAL THAT KNOWS WHAT THEY ARE DOING NOT A PETCO HAIRDRESSER.

I have worked in the retail pet trade for over 18 years. I worked as a groomer (not at Petco) and for several years and at Petco as the fish and reptile specialist. People don't seem to understand how much work actually goes into grooming ANY dog, not just big hairy messes like OES'. They also don't seem to understand the concept of properly brushing their dog between groomings or regularly taking the dog to a groomer. And these same people expect the groomer to simply brush the dog out! Not so! As the other groomer mentioned, brushing out mats is a painful and stressful situation for the dog which can potentially turn dangerous for the groomer AND the dog. Example: The dog doesn't like being brushed or is in pain, so he bites the groomer. Or the dog flips out because he doesn't like being brushed or is in pain and falls off the table; which can lead to bumps, bruises, or fractured limbs if he isn't choking because he is hanging by the noose. De-Matting can also cause skin irritations or brush burns (not to mention the skin irritations the dog could have BECAUSE of excessive matting). And when customers see that, they immediately blame the groomer and run to the vet, who will also blame the groomer, and demand their money back because of their own ignorance and negligence. More than likely, the groomer told your wife that the dog would need to be shaved down, that de-matting would be too big of a job, and your wife refused to have the dog stripped. Every groomer I know of has never turned down a dog because it was matted, they only refused to de-mat them if the matting is really bad and beyond help. I'd check your wife's facts. Besides, Petco groomers are told not to de-mat dogs (unless it is very light matting that could easily be brushed out) because of the potential dangers and health concerns for the dog and to themselves.

You sound completely inconsiderate. Did you ever think about what you wanted from the groomers point of view? As a groomer, I can tell you some jobs are too big for some people. You say you were "blown-off" because the groomer was sick. You weren't blown-off, and being a groomer, I can tell you, we HATE calling in sick. Not only do we loose money for that day, but we also understand that it hurts our customer standings. We want to maintain our customer relationships because without you and your pets, we know we don't have a job. It is rare when we call in sick. If your appointment was not until 7:30, thank you for showing up early, but I would not expect you to start your job early for me, especially if you couldn't. An Old English Sheepdog is a HUGE job. If you allow your dogs coat to get matted, the job only gets bigger. Sometimes it is too stressful for dogs to get those mats brushed out. It is painful. If that was the case and the dog needed to be shaved, some groomers cannot do that. You have to be certified to cut dogs hair. Bather-brushers at Petco do just that. They Bathe and Brush. They don't cut hair. I know I am always a professional and I treat my clients and their pets with respect. I am not afraid to turn something away because I don't think i can handle it though. I never want to hurt a dog by over brushing it, and I don't want to hurt myself by doing a large dog with no one to help me lift it into the tub. I'm sure your groomer did not come up with "excuses." If you were listening, she probably gave valid reasons why she was unable to do your dog. San Diego Petco