- Report: #792963
Complaint Review: Peterson Stampede Dodge - nampa Idaho
Reported By:
lamigra83646 -
meridian, Idaho, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Peterson Stampede Dodge
5801 east gate blvd nampa idaho nampa, 83687 Idaho, United States of America
Phone:
208-457-3030
Web:
www.stampededodge.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Peterson Stampede Dodge test drove and used stethoscope chrg 89.00 nampa, Idaho
Took my vehicle in for a noise problem and was called back about 6 hrs later after placing 3-4 calls to see if they had looked at it.
Was advised that the noise was coming from the A/C compressor and the cost to repair it would be 1,100.
The cost of the compressor is under 300.00 at any local auto parts store and most places I called would install it for around 300.00. I called the dealer back and asked what he would chg for the labor and was told it would be 366.00. so they were charging me over 700.00 for the part.
The other prob was they charged me 89.00 as a Diagnostic fee for just doing a test drive and using a stethescope. this I find unresonable
Was advised that the noise was coming from the A/C compressor and the cost to repair it would be 1,100.
The cost of the compressor is under 300.00 at any local auto parts store and most places I called would install it for around 300.00. I called the dealer back and asked what he would chg for the labor and was told it would be 366.00. so they were charging me over 700.00 for the part.
The other prob was they charged me 89.00 as a Diagnostic fee for just doing a test drive and using a stethescope. this I find unresonable
3 Updates & Rebuttals
lamigra83646
meridian,Idaho,
USA
Company stood up
#2Author of original report
Mon, November 07, 2011
I received a call from Mike Moore General Mgr for Stampede Dodge and we discussed the problem I had concerning the 89.00 fee I was charged.
The dealer refunded my money and apologized for any problems I had.
I feel that the company resolved the problem and I would go back and ask more questions before I leave the dealer
coast
USAquestion
#3Consumer Comment
Fri, October 28, 2011
Auto parts stores frequently sell inferior quality products. The cheaper compressor may not be of the same quality you would have received from the dealer.
Were you advised of the diagnostic fee when you left your vehicle for service?
Ramjet
Somewhere,Michigan,
U.S.A.
Easy solution
#4Consumer Comment
Fri, October 28, 2011
Now that they have diagnosed the problem (you obviously were unable to), buy the part and install it yourself.
You don't know what they pay for the part or what brand do you? Markup is part of their income.
Next time do the calling around before you take it in, not after.
