- Report: #913563
Complaint Review: Petsmart Matthews NC - Internet
Reported By:
Cindie -
Matthews, North Carolina, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Petsmart Matthews NC
1815 Windsor Square Drive 28105 Internet, United States of America
Phone:
704-845-5844
Web:
petsmart.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Petsmart Matthews, NC Aqueron Aquarium products are defective & store will not give credit or return Internet
Very Disappointed with Windsor Square - Matthews, NC Pets Mart.
I have been a customer for over 20 yrs at this store buying all of my cat & fish supplies, as well as seeing Banfield Vet for all 4 of my cats. Tonight I attemted to return an Aqueon brand aquarium hood & light that I purchased on 2/23/12 for $44.99. The light does not work - we tried a new bulb & that is not the problem. The light is defective - I do have my receipt & wanted to exchange it but the new Manager on duty tonight would not work with me at all, She told me I had to contact the Manufacturer, which means my fish will live in the dark for weeks. Obviously, aquarium products do wear out before the warranty & I have returned items in the past with no hassle, which is why I continue to shop there. They have lost a customer for life over $45. I can take my $$ to another pet store or Wal Mart. Shame on you for hiring incompetent employees with no customer service skills.
I have been a customer for over 20 yrs at this store buying all of my cat & fish supplies, as well as seeing Banfield Vet for all 4 of my cats. Tonight I attemted to return an Aqueon brand aquarium hood & light that I purchased on 2/23/12 for $44.99. The light does not work - we tried a new bulb & that is not the problem. The light is defective - I do have my receipt & wanted to exchange it but the new Manager on duty tonight would not work with me at all, She told me I had to contact the Manufacturer, which means my fish will live in the dark for weeks. Obviously, aquarium products do wear out before the warranty & I have returned items in the past with no hassle, which is why I continue to shop there. They have lost a customer for life over $45. I can take my $$ to another pet store or Wal Mart. Shame on you for hiring incompetent employees with no customer service skills.
