- Report: #1394862
Complaint Review: Phenom Health - Las Vegas Nevada
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Author Confirmed
Why?
Phenom Health
No address found Las Vegas, Unknown Nevada, USA
Phone:
888-868-0383
Web:
www.vitsmoodplus.com www.trycerebrealx.com and others
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Business Rating:
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Phenom Health Cerebral xVitamoodplusPhenom Health Tried to rip me off with deceptive ads Las Vegas Nevada
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Responded to an ad on the internet about a "free"sample/trial of CerebralX. There wss nothing free. Website kept adding other products with decline ability in small print, thin fonts, buried at the bottom of the page that was not easily spotted. Still had to pay for shipping. OK fine! Get to cart, I can't remove any extra items that had been inadvertantly added before I spotted the almost hidden declinations. They already had my info by this time. Yeah, I should have bailed when the usual order procedure was upside down. Extra products were on the charge and no way to back out or cancel at checkout. I immediately called their customer service and they did backout the extra, but had to wait usual business days for it to fall off the card. I never opened the product after it arrived. Glad I didn't!
This morning I awoke to an $84 charge to my account. Called customer service again but this time I got real angry as the girl kept trying to hawk other products. Kept telling her all I wanted was the unaithorized charge removed and to cease and desist any firther charges and dealings with me. I was very, very clear and precise in my words. Finally, I was passed to a "supervisor." A supervisor who argued with me whether I authorized the charge or not! Finally, got her to backoff the charge, after I return the product (of course at my expense). Again glad I did not open up the bottle. They probably would have pro-rated me! Soon as my bank opens I will be shutting down the account and soon as this major hassle is over, switch to the new account. What a royal pain in the butt. Not going to leave the door open with this non-trustworthy company. If there is a class action suit, or FTC complaint sign me up! But this is also the kind of schlock firm that will cut and run! "Buyer beware!) I should have known better. It starts with the website. If it is not easy to read and follow, get out of there. If it is legit, they need to make the site accurate. In the meantime, just don't buy! As far as CerebralX and Phenom Health - the product probably doesn't work and at $84 it most assuredly doesn't work to justify the price!
