Jon
Tampa,#2Consumer Suggestion
Mon, November 18, 2002
Let's face it. In this economy, everyone is trying to save where they can. In many hotels, the difference in price between a room with a queen bed and 2 double beds is because of the expectancy of a second occupant in the room. If the room rate is Quoted as the same price on a website, over the phone with reservations or by any other means, the hotel must honor the rate. However, read the fine print. Most hotels do have an additional charge for a second person in the room, or third or fourth. Many guests try to book a "single" room with 2 double beds. Why? To get a second person in the room with no additional charge. I am not saying this individual had tried doing this, but in many cases, this is what happens. This does not justify the poor attitude of the Reservations manager, however.