- Report: #1448190
Complaint Review: PillowsXpress - Miami Florida
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Author Confirmed
Why?
PillowsXpress
5646 NW 35 Court Miami, 33142 Florida, United States
Phone:
1-877-374-5569
Web:
http://pillowsxpress.com/index.php?p=catalog&catalog_code=Pillow_Inserts-6-1
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
PillowsXpress bad product and customer service Miami Florida
I ordered once without any problems. The second order was taking forever to get to me and it was not tracking. So I tried to call using all number listed a few times and tried to email a couple of times and filled out the contact online and never heard from them. Finally after a month I received my order. My sham inserts were horrible. The were fat, lumpy, etc. They looked like my pillows I washed and had to throw away, so I tried to contact them again.
Days and days I tried to contact them. Finally I talked to someone. It was the worse customer service I have ever experienced. I told them I was happy with the other pillows, but the inserts were horrible. She said there was nothing they could do. I could mail back but I would have to pay for shipping. I asked could I speak to her supervisor and he was not there, but said he would say the same thing. I told them I was going to report to BBB and never be a customer again and she fine.
