- Report: #382394
Complaint Review: Pimsleur Approach - Philadelphia, Pennsylvania
-
Author Confirmed
Why?
Pimsleur Approach
1 Crescent Drive, Suite 304, Navy Yard Corporate Center Philadelphia,, 19112-1015 Pennsylvania, U.S.A.
Phone:
866-472-8346
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Pimsleur Approach German Course No Show after nearly two months even after complaints Philadelphia, Pennsylvania
After ordering the course online and receiving an email that my course had shipped, I expected to receive it by mid September at the latest since it was ordered on 8/31/08. I was anxious to receive it so that I could start studying German during a period of unemployment. I was given a UPS tracking number and when I tracked it, it said that they had received notice that a package was about to be shipped to me, and that a label was printed and waiting for the package. After waiting a month, I checked the tracking number again and I still had the same message and still had not received my German Course. By this time I really wanted the course so I could start swearing in German, but after contacting Pimsleur by email and speaking to a rep, I received a promise that my course would be resent, but it never happened and on top of that I was supposed to receive a call back from the rep when it shipped. Well there I was with another week of waiting and several emails and still no course, no refund and no response from the folks at Pimsleur. All that I receive when I email is the automated response with a ticket number. After nearly two months of frustration I truly believe there are better alternatives to the APPROACH THAT PIMSLEUR HAS INSTORE FOR THE NEXT UNSUSPECTING STUDENT!
Party animal
Pensacola, Florida
U.S.A.
Party animal
Pensacola, Florida
U.S.A.
2 Updates & Rebuttals
Party animal
Pensacola,Florida,
U.S.A.
Pimsleur Approach
#2Author of original report
Sun, October 26, 2008
This will be my final update on Pimsleur Approach. Finally they have come through and refunded my money since I had never received my German Course from them. Even in giving me a refund, they initially charged me again, but caught their mistake and refunded what I was originally charged and the additional mistaken charge. I am happy to say I have now completed the Pimsleur Approach customer service training program. Good Luck!!!
Party animal
Pensacola,Florida,
U.S.A.
Pimsleur Approach
#3Author of original report
Fri, October 24, 2008
I just received an email that I will receive a full refund due to the fact that I never received the course. I will follow up with another update once I can verify that my credit card shows the refund.
