- Report: #970434
Complaint Review: Pimsleur Approach.com - Internet
Reported By:
Veronica-Thought Pimsleur was a serious comp -
Wake Village, Nash, Texas, United States of America
Submitted:
Updated:
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Author Not Confirmed
Why?
Pimsleur Approach.com
Internet, United States of America
Phone:
Web:
Pimsleur Approach.com
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Pimsleur Approach.com Stroll I ordered a language course that was $9.99 and now they say I have to make 4 monthly payments of aproximately $64.99, or they will report me to the credit bureua! Internet
On August 2012 I ordered Quick and Simple Spanish CDs for $9.95 from the Pimsleur Approach.com. The statement was $9.95. I received the CDs one or two weeks later and the statement was $9.95. One or 2 weeks later, when I was away from home I received another set of CDs. The statement said the charge was 00.00. There were no instructions with respect as how to go about any returns of the CDs, or why I was receiving them.
I searched my email several times, expecting some explanation about them. I only found some advertising about a speed reading course. On the November the 14 2012 I received a letter from Stroll saying that my account status had changed, to call the Stroll company.
I talked to a person on customer service who informed me the course was a trial course for 31 or 21 days and since I had not returned the CDs on time I now owed the company 4 payments of aproximately 64.95 each. I could not return the CDs. I had to pay for them Or, I will be reported to the credit bureau. I explained I had not ordered them. He told me I should have read the small print somewhere on the advertisement page. I remembered there was an option for a monthly issue and having crossed out where i said I did not want it. He said there was no such choice and therefore I had to pay.
I asked him to send me a statement and an address where I could send the payments to, and where he stated that I coud return them or exchange them for another course once I had payed for them in full. I am still waiting for the email. In the meantime I searched for an email from Pimsleur explaining about the procedure in case I did not want the CDs. I never received any or any statement saying I still owed 4 payments.
In the beginning I thought I had overlooked the emails and maybe I should pay for the course. However, when I saw there were no emails explaining about the procedure or the trial period, I realized It was a well thought out scam. What am I supposed todo? I never used any of the CDs. I do not want them. I do not need them either
I searched my email several times, expecting some explanation about them. I only found some advertising about a speed reading course. On the November the 14 2012 I received a letter from Stroll saying that my account status had changed, to call the Stroll company.
I talked to a person on customer service who informed me the course was a trial course for 31 or 21 days and since I had not returned the CDs on time I now owed the company 4 payments of aproximately 64.95 each. I could not return the CDs. I had to pay for them Or, I will be reported to the credit bureau. I explained I had not ordered them. He told me I should have read the small print somewhere on the advertisement page. I remembered there was an option for a monthly issue and having crossed out where i said I did not want it. He said there was no such choice and therefore I had to pay.
I asked him to send me a statement and an address where I could send the payments to, and where he stated that I coud return them or exchange them for another course once I had payed for them in full. I am still waiting for the email. In the meantime I searched for an email from Pimsleur explaining about the procedure in case I did not want the CDs. I never received any or any statement saying I still owed 4 payments.
In the beginning I thought I had overlooked the emails and maybe I should pay for the course. However, when I saw there were no emails explaining about the procedure or the trial period, I realized It was a well thought out scam. What am I supposed todo? I never used any of the CDs. I do not want them. I do not need them either
2 Updates & Rebuttals
JJ in NY
New York,United States of America
Had similar issue
#2Consumer Comment
Wed, November 28, 2012
I also purchased the Pimsleur promotional product for $9.95.
I read the entire page before clicking the "order" button. I recall seeing the notice that they would send future shipments, but I do not remember seeing ANYTHING that indicated the cost.
If I had seen the $256 price tag on each package I would have made sure I cancelled right away.
Once the packages started to arrive and the $64 was taken from my account I considered keeping the package as the demo was pretty good and $64 was not that high a price.
But after the second charge of $64 hit my account I went out to their website and was shocked that they were expecting four payments of $64 for each package (or $512 for the two-level course).
I combed through the order confirmation, all of the emails, packing slips, etc, and never once was there any mention of the cost.
I called customer service and was told I could return package 2 as it was still within the trial period, but that payments would continue to be deducted for the first package.
Overall I believe their product is legitimate and works well. I just think that "hiding" the cost of the full course is an "under-handed" way of getting peoples money.
JJ
Ken
Colorado,USA
Here's what I found on their website...It's just below and to the left of the order blank...
#3Consumer Suggestion
Sat, November 17, 2012
Pimsleur Rapid Fluency Purchase Program: One month after you receive your Quick & Simple you'll begin receiving 30 day trial copies of advanced Pimsleur courses in the language you selected. Each course is yours to try for 30 days. You'll receive a new course once every 60 days. For each course you keep we'll bill you in four monthly payments of $64. Remember, there's never an immediate obligation to buy any course because of the 30-day trial period provided with each shipment. And you may cancel future shipments at any time by calling 1-877-802-5283. See Key Details
Guess you somehow missed this part. No Ripoff here.
That must be some fantastic language course at that price.
" In the beginning I thought I had overlooked the emails and maybe I should pay for the course. However, when I saw there were no emails explaining about the procedure or the trial period, I realized It was a well thought out scam. What am I supposed todo? I never used any of the CDs"
You WERE notified with the above note on their site, what's not to understand? NO I DON'T work for them and had never even heard of them before.
