Pink superstore
Portland,#2REBUTTAL Owner of company
Sun, March 24, 2013
Mrs. Stricker ordered this guitar on 10-28-11 in the midst of the Christmas rush. Automatic emails were sent by the system updating her to the status. This item was temporarily out of stock but would be here shortly. This was one of hundreds of orders for this guitar all of which were delivered in time for Christmas. Mrs Stricker emailed us on 11-6 asking for an update which we provided and let her know that they were still out of stock but would be in very shortly and shipped out. If she had requested a full refund at any time in the process we would have happily provided one. Once the guitars arrived her order was shipped on 11-21-11 via fedex tracking number 036166960609488 as we received no cancellation or further contact.
We do apologize for the delay of this particular model at the time this order was placed. It's rare that problems happen and we regret that there was a problem with this order. We have been selling pink guitars for many, many years and we ship orders the same day they are ordered in almost all cases. Our phone number is (877) 346-1144