- Report: #1406887
Complaint Review: Pinnacle Flooring Company - Dallas Texas
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Author Not Confirmed
Why?
Pinnacle Flooring Company
3880 W Ledbetter Dr, Ste 106 Dallas, 75237 Texas, USA
Phone:
(214) 470-2727
Web:
https://www.facebook.com/Pinnacle-Flooring-Company-859307394088480/about
Categories:
Business Rating:
(0)
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Pinnacle Flooring Company The individual, juan rodriguez, went over to my home to measure the carpet size for replacing it and after we picked the sample we needed, he said the work crew would show up the following morning to do the installation so needed 50% of the total down in order to start the work. The money was paid as requested only for him to tell me that he had said that the job would start on Monday and not Saturday as originally communicated to us. Monday arrived only to be informed that the work can't be performed because he has no installers available. We had told him the urgency of the work before signing on with them but nothing would let hin bulge. As at writing this, my money has still not been refunded and he has not answered texts or phone calls. Dallas Texas
Saw an advertisement on Dallas Craigslist for special deals for carpet sales and installation so called the company Pinnacle Flooring Company and spoke to Juan Rodriguez. He came by and measured the size of carpet needed for replacement and the brought samples. Once a sample was picked by my representative (realtor), he said the work would begin the following day in the morning so needed the 50% down payment form the total costs.
Once the money was paid to him, he said that the work crew would arrive the following day, Saturday morning. We called Saturday afternoon only to be told that the work would rather begin on Monday morning. Monday morning there was no call and no show of anyone. He apologized and said someone misled him so he would refund the money paid. Up until now, he has since not answered any texts or calls and is still keeping my money, over $1000.
